In reply to a post by Pheasant:

Coincidence or what 😅

Its no coincidence, you can take my word for that.

Finally BT escalated the issue to a specialist. They said they can't do Priority Back in Service on a FTTP line. So will simply have to wait until 7th Nov which is the service transfer date.

I've emailed Ofcom who have replied saying they've asked Openreach for an explanation, so should get an update from them relatively shortly.

In reply to a post by bloodkil933:

Finally BT escalated the issue to a specialist. They said they can't do Priority Back in Service on a FTTP line. So will simply have to wait until 7th Nov which is the service transfer date.

I've emailed Ofcom who have replied saying they've asked Openreach for an explanation, so should get an update from them relatively shortly.

BT should also be paying you mandatory auto compensation at £8.40 per day for loss of service.

Have you got an acknowledgment in writing from them that they will be honouring that?

https://www.ofcom.org.uk/phones-telecoms-and-interne...

In reply to a post by Pheasant:

In reply to a post by bloodkil933:

Finally BT escalated the issue to a specialist. They said they can't do Priority Back in Service on a FTTP line. So will simply have to wait until 7th Nov which is the service transfer date.

I've emailed Ofcom who have replied saying they've asked Openreach for an explanation, so should get an update from them relatively shortly.

BT should also be paying you mandatory auto compensation at £8.40 per day for loss of service.

Have you got an acknowledgment in writing from them that they will be honouring that?

https://www.ofcom.org.uk/phones-telecoms-and-interne...

They've said to contact them again once the service re-commences so that they know how many days the service was gone for.

Edited by bloodkil933 (Mon 24-Oct-22 18:54:48)

Best then for you to put down in writing to them, your expectation of receiving automatic compensation from them, together with a running total calculation of how much they will credit your account to date and also the total payable by when they (propose to) restore it in November.

At least then there can be no denial or 'confusion' etc etc.

So £142.80 in loss of service compensation due by 7th November if my maths is correct (17 days x £8.40).

Also there should be no service charge during this time - so that should also be (pro rata 17/31 x monthly charge) deducted from your bill

Edited by Pheasant (Mon 24-Oct-22 19:17:39)