In reply to a post by Zarjaz:

A traceroute will tell you where your connection with Zen terminates.
It will either show .lon or .man on the initial hops.

Isn’t this also a useful tool to spot which part of the network is causing the reported issue ?

It can be yes, but many of the routers (the hops shown in a tracert) don't prioritize pings. Some don't respond at all while others can have a delay their response.
It can give false indications of problems/increases in latency that don't actually exist.

Not as useful as it once was imo but can still help.

All came back as 1ms.
There is definitely something wrong weather that's a ping - geological location being Wales not liverpool or backhauls whatever.

And how this connects to hdmi signals FTTP throughput coming back as delays onscreen and ping results not showing the true response time in digital onscreen result even from 1m ping traceroutes.

Zen told me to do this traceroutes The tests done from zen on my pc is ping 192.168.178.1 -t"
"ping 1.1.1.1 -t"
All come back as 1ms results could you tell me what traceroutes to run the bqm is excellent aswell and need to hit the zen tech team with something substantial. !!?.

If you "ping 192.168..." the target will be on your local network (in your home) so you would expect less than 1ms regardless. "ping 1.1.1.1" [Cloudflare] or "ping 8.8.8.8" [Google] should give you a rough indication of the best ping times available to hosts outside your home. We generally get 5-6ms (Reading, Giganet FTTP over CityFibre) and always route via London.

Even if you're on Zen's Manchester gateway and Cloudflare have a DNS resolver hosted locally I doubt you'd get a 1ms response. It sounds like the test isn't accurate.

I'm on London gateway It's kicked me off Manchester gateway 5 times.
They said they had done it so it can't go back to London but it did reverted back to london.

Do you mean if I was to have just an leased line this would be better for gaming Connection, I thought ethernet leased lines were not as good as an fttp connections. What is the perfect scenario for a gaming connection via online gaming. Is there a handover to openreach from my connection and can this be a delay were ping does not show ie the exchange ares is not fully updated to fttp!.

What is the actual problem you are having?

So on a normal connection that's about 2/10 multiplayer connections a (god sic) connection, say on warzone the play is always delayed by milliseconds so your aim movement and all round play is always giving a feeling as though your a second behind this makes the majority unplayable.
On an fttp connection it either works or you still have a delay so on multiplayer your dead with any delays.
My connection works perfect from my friends house different area but he's on hyperoptic.
Pc is very high spec but it's giving a delay on all consoles so aim assist, movement, getting shot around corners etc is always happening with a delay even a slight one. I don't know of its my ping too high, geological location, or being on an older exchange not fully fttp yet ?.
The geological location has me in Wales zen brynhoffnant [censored], I've been told by zen to update my geological location on here.
https://help.apnic.net/s/article/Geolocation
The warzone location from one of these locations is using ip2location wich is Wales. Also checking the ip location for every other website not one has me in Liverpool.
Zen told me location should not cause a delay but at first my warzone location was in Hull and the delay was worse than now in Wales.
Some tech guys on zen agree some disagree [censored].
To give you an idea watch swagg on youtube, that's how it's should be great movement no delay etc. Then go watch Dr disrespect the delay only slight has you going insane. Also I can't for [censored] know how zen can't pinpoint these issues down or any other isp for that matter a slight delay is not a (gaming) connection they advertise I understand a delay on Copper or virgin docsis cables but fttp should be normal I don't believe ping under 100ms has any effect and if it does your average ping must 8ms or less I'm on 11m with 18ms - 70ms on warzone.
Does anyone know if a handover from the backhaul to on net can be a digital delay even with low ping.

Edited by Kieth77 (Sun 20-Nov-22 09:27:32)

Not as useful as it once was imo but can still help.

That makes sense, we used to use it as a tool, sometimes, back in the managed router says of DSL

Your OP was confusing as you mentioned BT Broadband as your thread title but in a later post reverted to it being a Zen connection...

So if your have a Zen FTTP service have you checked whether you have been migrated (or originated) on a Zen GEA backhaul for your connection?

Plenty of background bedtime reading here....

https://forums.thinkbroadband.com/zen/f/4718211-re-s...

and earlier mega-thread here:
https://forums.thinkbroadband.com/zen/f/4709246-slow...

By the way I'm being a total pedant, but when referring to location the term is 'geographic' rather than 'geological' The latter refers to the study of rocks, minerals, soils and stuff like that 😎

Edited by Pheasant (Sun 20-Nov-22 12:06:05)