The particular case I had in mind is of an old lady, now widowed, who lives alone. She has red button pendant alarm and various other monitoring devices attached to a control box that calls out over her (PSTN) landline. She has been told by her daughter that she ought to switch to Vodafone or some cheaper ISP to save a few pennies in these difficult times, but said daughter seems unwilling to arrange the switch and I don't think she has investigated he possible implications of the care alarm system.
To me it's not clear from the above whether the widow has broadband and phone, or just phone.
If she has phone only, I would ask:
1. Do Vodafone even sell a landline-only service?
2. If they do, is it just reselling WLR?
3. If not, i.e. it would have to be broadband+phone, is it really cheaper than BT landline?
There are a number of two-bit WLR resellers who are cheaper than BT, but I'd recommend *not* switching to those at this point. They will be the ones responsible for moving her onto digital voice soon, and I suspect most of them won't be capable of doing it properly. BT will at least have processes for assisting vulnerable people in the transition.
If she has phone + broadband, then it's true there will be some savings to be had by switching provider - and that there are quite a few now who use digital voice (including Vodafone and Sky).
But first she should be switching over her monitoring services, and it's primarily the responsibility of the suppliers of those services (not BT) to help her. There are versions of the red button which have a built in SIM card and mobile transmitter, for example. Other devices may have versions which hook up to the broadband wifi, or perhaps an upgraded "control box" can do wifi or mobile.
Does the "control box" have battery backup? If not, then she should be thinking about some sort of UPS already.
All this is akin to the digital TV switchover. Things will need to be done, and some gadgets will need replacing.
However, with the digital TV switchover there was *tons* of marketing aimed at individual end users - which seems to be absent this time round. Openreach may be talking regularly with CSPs, but for situations like the widow mentioned above, it's the end user who needs to be taking steps now.
Edited by candlerb (Fri 23-Dec-22 15:02:51)