In reply to a post by jpm:

I'm sure when people first got copper phone lines installed into their houses there were some people who did a bit more work or engaged a bit more with the man who showed up from Post Office Telephones and got their line installed where they wanted it. You post on this forum so you have access to all the knowledge required to have a successful install performed to your own specifications - if the engineer who shows up doesn't want to install according to the description of a standard install then insist your ISP send someone who will. The requirement to not throw the ONT onto an extension lead is a sensible one, but again if you want to avoid a conflict over it you can just promise that you have an electrician coming out to install a socket, the Openreach engineer isn't going to fight you over it.

I very young when we had a phone installed and the only reason it was installed was because my brother started doing a mobile disco, I was told I was not allowed to touch it, LOL. I do remember it being in the hallway and at the time they were wired in, not socket. Most of them were in the hallway. Years ago, home phones were only for the rich, and I doubt very much if they engaged with anyone.

If it is an extension that is clipped in, then it should not be a problem, the cable running to my router is an extension, it looks like a proper socket, but it is not and then there is a 5 way extension on that, clipped to the wall. the other half have the same sort of system, Gigaclear had no problem with it. Openreach seems to have a problem with them.

If I go for FTTP I know where I want the ONT and the router of the fibre depends on where they bring it into the house. Openreach would not doubt bring it in where the original cable is, more or less, that what it looks like they have done via my next door neighbours. As I have said I am in no rush for Fibre, but if I do go then I am looking more at going with Zzoomm, they just need to sort out their reliability problems. Saying that, I have not heard anyone complain on their Facebook page for a couple of days. Oh one have, ZZoomm have left some cable where it should not be.
See, hassle, did not get it with Adsl or FTTC.

When our FTTP was installed it was in one visit by 'Kowboy Communication', the positioning of our old master socket was a PITA, the ONT was positioned where I wanted it, just a pity they couldn't drill the holes correctly.

A few questions from me about ‘FTTP Installs by Sky’.

FTTP via Openreach became available to order at my property at the start of this week & I promptly placed an order via the Sky website to upgrade my current Sky FTTC service to one of their ‘Ultrafast’ packages. During the order process, I was presented with a calendar and prompted to select an install date. I opted for earliest selectable date, which was Tuesday 11th April (day after the Easter bank holiday)

So…this Openreach/Sky hybrid install process. Is this for all orders for Sky Ultrafast, requiring a new fibre connection, or are Openreach (still?) doing the full external/internal work in some cases?

If Openreach are going to do the external work, presumably, this would be before the date I have booked the install for? If my install will be via Openreach & Sky, will I receive any notification from either Sky or Openreach of what date/time Openreach will be doing the external work?

Conscious that the days prior to my install are Bank Holidays & doubt Openreach would be doing any external week on Good Friday or over the Easter weekend/bank holiday?

Annoyingly, the parking situation in my street is not the best & quite a few of my neighbours (& visitors to neighbours) have been parking their cars half on the road/half on the pavement leading up to my house… and on-top of the inspection chamber which I am fairly certain contains the CBT. Would prefer to know when Openreach will be doing the external work so I can be around to ensure that cars are moved to provide access if required (will not be happy if selfish parking delays my install!)

Edited by NGA (Thu 30-Mar-23 22:08:33)

Have you used the DSL checker to determine if you're a '1 Stage' or '2 Stage/KCI2 Assure' install?

In reply to a post by dect:

Have you used the DSL checker to determine if you're a '1 Stage' or '2 Stage/KCI2 Assure' install?

The DSG checker tells me ‘Stage 1’ & ‘Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56.’

Is the ‘Openreach for external, followed by Sky for internal’ process only relevant/applicable for Stage 2 installs?

In reply to a post by NGA:

The DSL checker tells me ‘Stage 1’ & ‘Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56.’

Is the ‘Openreach for external, followed by Sky for internal’ process only relevant/applicable for Stage 2 installs?

Things may have changed as they tweaked the process as it matured but I was under the impression that Sky engineers only got involved if it was a '2 stage/KCI2 Assure' but others may be able to confirm.

In reply to a post by burble:

When our FTTP was installed it was in one visit by 'Kowboy Communication', the positioning of our old master socket was a PITA, the ONT was positioned where I wanted it, just a pity they couldn't drill the holes correctly.

Is that Kelly? I have heard a few things about them.

Who are you with?

Edited by zyborg47 (Fri 31-Mar-23 06:41:43)

Openreach do work weekends and have done so for many years, depending on the workstack they often work bank holidays

In reply to a post by zyborg47:

In reply to a post by burble:

When our FTTP was installed it was in one visit by 'Kowboy Communication', the positioning of our old master socket was a PITA, the ONT was positioned where I wanted it, just a pity they couldn't drill the holes correctly.

Is that Kelly? I have heard a few things about them.

This is my fear. What ISPs offer the 'Enhanced' FTTP install from Openreach ? I don't need much of what it offers, other than someone who is competent, and has a bit more time on their hands ! I'd pay for that just to avoid atrocities being applied to our house !

In reply to a post by zyborg47:

In reply to a post by burble:

When our FTTP was installed it was in one visit by 'Kowboy Communication', the positioning of our old master socket was a PITA, the ONT was positioned where I wanted it, just a pity they couldn't drill the holes correctly.

Is that Kelly? I have heard a few things about them.

Who are you with?

Yes they where the installers, unfortunately I was in hospital at time of install so came back to the bodged job. My ISP was TalkTalk Business, but they just used OR for install, who then subbed it out to Kowboy Communications. This was 2021, two years later so things might be different.