For Macs: also have Activity Monitor open in the dock, while you're running the speedtest. Seeing the CPU jump to 100% proves that it's the laptop/browser/OS combination which is the bottleneck, not the service from the ISP.
On Windows the same for Task Manager on the Performance tab. The CPU should not spike either unless some third party software has broken the path, usually third party misguided security software.
23 years of broadband connectivity since 1999 trial - Live BQM



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