When does an FTTP Speed Profile Change?

Have upgraded my TalkTalk FTTP service at renewal to the 900 service - They claim it will kick in tomorrow, but just curious what time? Is it an automatic process that openreach then just change the profile on the OLT and TalkTalk open up the restrictions on their backhaul?

Usually around 1am give or take.

In reply to a post by Pheasant:

Usually around 1am give or take.

Haha - something clearly did happen. I've been hit with a red LOS light, no PON light and no service this AM, and TalkTalk customer support are less than helpful!

Edited by Whitehall11 (Fri 11-Aug-23 09:54:33)

That’s unfortunate. Last time I changed from a BTW provider to TTB the whole thing was pretty seamless. The connection dropped for 12 seconds and came straight back up.

To be fair when I had a speed regrade with Cerberus it did get messed up badly Dow to issues with BTW backend systems, so took a few weeks to get sort. However the connection didn’t actually drop at all just the change failed to take.

Hope they sort it for you pronto.

It must vary from ISP to ISP. I'm with Sky and when I regraded from 500Mbps to gigabit, I was on the new speed within 10 minutes of getting the email confirmation of the order.

In reply to a post by Pheasant:

That’s unfortunate. Last time I changed from a BTW provider to TTB the whole thing was pretty seamless. The connection dropped for 12 seconds and came straight back up.

To be fair when I had a speed regrade with Cerberus it did get messed up badly Dow to issues with BTW backend systems, so took a few weeks to get sort. However the connection didn’t actually drop at all just the change failed to take.

Hope they sort it for you pronto.

No immediate fix from TalkTalk sadly, though they have sent 3 new eero routers for me to play with which takes the edge of, as part of the new pacakge. I can imagine it's probably a bug somewhere in the exchange

I can't imagine you were expecting 3 new routers so that's probably a bug as well.

There have been several cases on the Plusnet forum where speed upgrades show as complete on the Openreach systems but no increase in speeds. Plusnet don't seem to know why it's happening.

A total loss of service, however, is a lot more serious, let's hope TalkTalk can fix it quickly.

In reply to a post by Whitehall11:

something clearly did happen. I've been hit with a red LOS light, no PON light and no service

Red LOS light and no PON light that is worrying

Red LOS means the ONT can't see the light from the OLT or something weird has happened with the firmware on the ONT.

Have you tried resetting it by holding the button at the top left for 10 seconds (I have one of the older Huawei ONTs but I'd imagine there's a reset button somewhere)

In reply to a post by techguy:

Red LOS means the ONT can't see the light from the OLT or something weird has happened with the firmware on the ONT.

Have you tried resetting it by holding the button at the top left for 10 seconds (I have one of the older Huawei ONTs but I'd imagine there's a reset button somewhere)

I haven't tried fiddling if im honest, but double checked the opitcal connection and power cycled the thing i handful of times. TalkTalk have vowed to ring me in the morning but i'm not hopeful! Here's to the neighbours broadband eh!