Oops missed Zarjaz's reply above, there are 6 flats across 3 floors in the building (with two on each floor)

It's very weird that things would have progressed far enough for there to be a fibre cable in a communal area but to have gone no further. I'm wondering if it being 2017 is relevant, like Openreach were unable to satisfy the freeholder's requirements for fire stopping of the new cabling they were installing, and everybody was more aware of that.

Is there anybody around still who remembers how that box came to be there in the first place?

If you get nowhere then I'd reluctantly go down the email to Clive Selley route and explain how you've tried the official channels and people aren't taking on board what you are saying. Providing the details on that tag will ensure it gets to the relevant person responsible for FTTP in that area who will probably figure out that it's an install done by a contractor and never reported as completed which then disappeared off everyone's radar.

Edited by jpm (Sun 28-Jan-24 21:40:42)

So a twelve fibre is ample. There ought to be (at that time, an Eezee bend cable from there to each flat …… that clearly didn’t happen.

Good luck

In reply to a post by Taras:

could it have been an fttpod install when it only installed to that flat or house.

MDU's have always been excluded from ordering FTTPoD.

In reply to a post by jpm:

If you get nowhere then I'd reluctantly go down the email to Clive Selley route and explain how you've tried the official channels and people aren't taking on board what you are saying. Providing the details on that tag will ensure it gets to the relevant person responsible for FTTP in that area who will probably figure out that it's an install done by a contractor and never reported as completed which then disappeared off everyone's radar.

i think too many have over used Clive Selley's email.. but i think it may end up there if Dan exhausts normal routes which would be a shame .

Hmm the timing of this makes me think it might be when OR pulled doing MDUs. My block was affected around then, all systems go to wire it up but then a change of plans and it never got wired by OR (to this day). Hyperoptic did though soon after.

I wonder if they started doing this then abandoned it?

I looks to me like it was completed but there is a database issue preventing orders being taken.

Hi Everyone, thank you for all the help and advice! Much appreciated!!

The Clive Selley route suggested by jpm is a good shout, although as Taras cautions, if has been overused in past, maybe I should try a more official channel again first..

Given people's thoughts it sounds like there are a few different options for what has happened from a database error to an aborted install part of the way through.

I was all prepared to send the landlord link to my landlord and contact Openreach via the same form as a tenant and explicitly ask them to check what the situation with the building and please reply to me by email. (then would contact Clive if I didn't recieve a reply after a week or so)

But.. after Iniltous mentioned about the copper DP, I thought I would do bit more digging around in the communal cupboard when i got home from work.

I think this is the copper DP
https://ibb.co/pvMK1wF

and following the cable back to where it comes through a duct (in the same place as the fibre cable) there is a label on the thick black copper cable dated 20/4/15. So this means the copper was installed over 18 months before the fibre line which is dated 21/11/17.
https://ibb.co/GpRk66z

Would I be right in thinking there is no way Openreach would install this (after the original building of the block) without a wayleave, so there must be one in place? so it must either be a database issue or a aborted install for some reason? (if it is a database issue, perhaps they can sort pretty quickly?)

unfortunately most people in the block rent, so no one around from back then!

Any other company I would just ring them up to try and explain the issue, but not an option with Openreach, so not sure weather to brave the online form again and perhaps say there is a database/install issue rather than asking or hope they don't ignore my question about a database issue again (if they do, then going to Clive) or weather to use one of the apartment MDU forms to contact them.

I guess the important thing to have in place before you start any of this is some positive noise from your freeholder that they would actually permit the installation of FTTP to each apartment - without that then everything else is sort of academic.

In reply to a post by dan_cornwall:

Hi Everyone, thank you for all the help and advice! Much appreciated!!

The Clive Selley route suggested by jpm is a good shout, although as Taras cautions, if has been overused in past, maybe I should try a more official channel again first..

I have used the Selley route twice myself, the first time there wasn't anything that could be done, I just had to wait 🙈. The second time there was/should be a positive outcome by around april! I only used that route, because of the amount times the fttp build got put back! I even got two different build dates within 20 minutes last year!. But the whole thing in general had become - oh you have a problem email Selley - that isn't fair on OR.

In reply to a post by dan_cornwall:

Given people's thoughts it sounds like there are a few different options for what has happened from a database error to an aborted install part of the way through.

You do but i also think this is your landlords' problem more than yours even though you want fttp waaaaaaay more.

In reply to a post by dan_cornwall:

I was all prepared to send the landlord link to my landlord and contact Openreach via the same form as a tenant and explicitly ask them to check what the situation with the building and please reply to me by email. (then would contact Clive if I didn't recieve a reply after a week or so)

I think that may be the best way and him to chase or as there is some weirdities going on. If he gets fobbed off, then i think the selley route makes sense.