In reply to a post by jimbof:

Indeed, having heard some horror stories of the analogue wires being pulled out and no working fibre left in their place, it seems if you care about connectivity the only route that makes sense is to order a new FTTP service, and then sort out the copper later. I ordered a new FTTP service, and then migrated my phone number to AAISP VOIP once it had been up a couple of months, which ceased the copper.

Did you order the new FTTP broadband service from a different provider?

Yes, I did. It helped that Plusnet (who I was with) didn't offer FTTP at the time, so there wasn't really any choice in that.

i would stick with Zen 900 at £40 per month

Where do you get £40/mo for Zen from? In Openreach areas it's £55/mo for 900Mbps service, £40 only gets you 300Mbps.

At £55, I'd look elsewhere, as the cost isn't low enough to offset the potential for issues with their backhaul, quite a few of us have been burned by issues that Zen support seem to have no understanding of how to fix (or if they do understand them, they're not fessing up).

I got my connection with UnchainedISP (that I think you could class as offering a "boutique" personal service - one of the top-rated ISPs on ISPReview) for £55/mo with 12month contract.

The only upside for Zen I would say is that if you end up on their backhaul, and it doesn't cause you issues, it can potentially have lower latency. Here in Norwich Zen's backhaul on my Openreach line was at it's best 2-3ms lower latency into London than via Openreach + BTW backhaul. I don't know if this lower latency was peculiar to my location, or more generalised. But on the downside, it's random whether you end up going in via a Manchester or London based LNS, which can easily at 10ms to your latency!

In reply to a post by jimbof:

Where do you get £40/mo for Zen from? In Openreach areas it's £55/mo for 900Mbps service, £40 only gets you 300Mbps.

CityFibre 900/900, not OR

Edited by cjn (Mon 19-Feb-24 11:49:23)

That's what I'm seeing today on the Zen website £40 per month 900 MB

18-month contract
Our fastest router with WiFi 6
Guaranteed no in-contract price increases
Static IP Address
Download a 50GB game in 8 mins
https://www.zen.co.uk/broadband/cf/broadband-results

I logged into the Zen website and saw the £40 offer. However when I checked my postcode, it was £55.

There was a /cf/ in the URL of the £40 offer. Probably Community Fibre only.

Edited by Rhynchelma (Mon 19-Feb-24 15:28:35)

In reply to a post by Rhynchelma:

I logged into the Zen website and saw the £40 offer. However when I checked my postcode, it was £55.

There was a /cf/ in the URL of the £40 offer. Probably Community Fibre only.

Yes it depends on what connection is available for your address and on what Zen choose to offer.
Openreach £55, CityFibre £40. Both, I think, on an 18-month contract.

Only if you are in a Cityfibre area. The OP was asking about Openreach FTTP, the implication being they don't have the cheaper Cityfibre option.

Zen are doing a bit of a "bait and switch" with the headline £40, as the Cityfibre coverage is comparatively low.

Sorry for the confusion. They have just upgraded me for free 300mb £29 per month with free router which is what i already have, but they sent out a new one anyhow

Edited by NICK_ADSL_UK (Mon 19-Feb-24 19:38:08)