With no contact forthcoming.

Swish turned up unexpectedly about 20 minutes ago and replaced the ONT.

Almost instantly after it established a connection, my Mesh network went green. 👍

Thank you, two engineers arrived about 20 minutes ago and replaced the ONT.

All is now OK, many thx.

Sadly, now PON is red. I have replied to your email.

Unfortunately, about an hour later, PON is red, so no internet.

Edited by FitzFoto (Tue 27-Aug-24 16:06:54)

Engineer just spent an hour replacing the flexible fibre from the joint box to adjacent the ONT.

Now connected but only seeing 2 - 5Mbps up and down (on Ethernet connection).

Not happy and have pinged Swish.

Edited by FitzFoto (Wed 28-Aug-24 17:35:23)

Update: after running at 1 to 5 Mbps overnight and into the following afternoon, connectivity ceased completely, despite PON being green.

Late in the afternoon, Chris (from Swish) rang - which indicated that the connection was restored - and I tested the speeds while he was on the line. Still sub-10Mbps.

But then, after showing an download speed of around 5Mbps, the upload speed shot up to 90+Mbps. Repeated runs of the speed test showed ever increasing speeds until they were both North of the contracted speed. Clearly something changed at Swish's end.

Chris called me this morning to check that all was still OK (it was). That's the sort of service that wins plaudits.

I've always found Chris to be very good and helpful, which was why I suggested earlier that you take up his offer to help. I will diplomatically not give my opinion of most of the other Swish support people that I've dealt with.

Fir accuracy, the second 'Chris' was actually Krus, calling at Chris's request because Chris wasn't in.