They will (should) be using a live fibre detector at the CSP. If you’re going to splice there for an install, a measurement at ONT fibre once spliced will test the whole shebang.

In reply to a post by Zarjaz:

They will (should) be using a live fibre detector at the CSP. If you’re going to splice there for an install, a measurement at ONT fibre once spliced will test the whole shebang.

For the purpose of the first repair visit a light test at the CBT would have determined that no vermin have nibbled the connectorised cable between the CBT and CSP.

In reply to a post by PCJM40:

In reply to a post by Zarjaz:

They will (should) be using a live fibre detector at the CSP. If you’re going to splice there for an install, a measurement at ONT fibre once spliced will test the whole shebang.

For the purpose of the first repair visit a light test at the CBT would have determined that no vermin have nibbled the connectorised cable between the CBT and CSP.

Appointed, or non appointed … if you have access, a light test at the ONT is a good place to start.

In reply to a post by witchunt:

No, all the PPOs were 'encouraged' to leave
I suspect this fellow has been drafted in from elsewhere in the business, given minimal training and kit , and left to get on with it.
A head torch is invaluable for this kind of work when it's dark or limited light. Hand Torches and rechargeable work lights are readily available and provide ample light for small work areas.

it does seem something's gone wrong kit wise, as what the OP has suggested is woeful!

In reply to a post by Zarjaz:

Appointed, or non appointed … if you have access, a light test at the ONT is a good place to start.

Wouldn't disagree as a start but once it was determined that no light is reaching the ONT surely logic says a light test at the CBT would rule out if the issue is further into the network. This engineer was going through the motions of re-splicing without even knowing if there was light at the CBT which makes me think he has no basic 50/50 fault finding training.

This engineer was going through the motions of re-splicing without even knowing if there was light at the CBT

If the only tool you have is a hammer then everything is a nail.

If the only training you have is resplicing then trying a resplice that might have a remote chance of avoiding someone else having to go out may be their best option?

Edit : Also, he already had a customer that wasn't overly happy because they were late in the day getting their. To do nothing and just leave would potentially have made an unhappy customer irate. Doing something, even if unlikely to fix something could give the customer a sense that at least they tried.

Edited by ian72 (Wed 03-Dec-25 14:38:37)

In reply to a post by ian72:

This engineer was going through the motions of re-splicing without even knowing if there was light at the CBT

If the only tool you have is a hammer then everything is a nail.

If the only training you have is resplicing then trying a resplice that might have a remote chance of avoiding someone else having to go out may be their best option?

Edit : Also, he already had a customer that wasn't overly happy because they were late in the day getting their. To do nothing and just leave would potentially have made an unhappy customer irate. Doing something, even if unlikely to fix something could give the customer a sense that at least they tried.

Wow Ian just wow!!!

I would hope they wouldn't be sending a one trick pony (and thats pushing it). Imagine your car breaks down and you call the AA and they send someone who can only check the internal lights. I'm assuming if he checked them you will be feeling a lot better now.

The engineer said they couldn't check power at the CBT as that was another team - given that I am assuming there wasn't much else they could do (of course, if there were other things they could do then leaving and coming back the following day could have been a waste of time for the engineer - but perhaps they are barred from doing any overtime or maybe they had a kids christmas play to go to or something that meant they couldn't stay).

Day 9 of fault. Openreach claim to have attended again yesterday and to have "found a fault". However, there was "insufficient time to complete repair" and they would "return later". No report on that and no sign of Openreach on site CCTV today.

the fault may be further down the fibre route, tbf. I do feel for you as nobody is giving you any proper update as to the problem or a date for resolving the issue.

I guess this is a business account which means no compensation.