In reply to a post by squarecrumpets:

In reply to a post by adslmax:

Best way sent letter via email to Openreach CEO Clive Selley [removed by tbb]

Isn't the CEO Katie Milligan?

shuuuuuuuuuush, 😂 let them still send to clive 😋

In reply to a post by squarecrumpets:

Isn't the CEO Katie Milligan?

From April 1st 2026 she will be CEO for Openreach

Not always ... if the manager has come from an engineering background - there will be an understanding

I would have to disagree …. it certainly used to be the case …. but not for a fair few years now.

Hi,

Is everyone sure it's not an April Fool's Day joke????

Yours,

In reply to a post by mking90031:

Is everyone sure it's not an April Fool's Day joke????

Would they not have needed to make the claim on 1st April for that to be true?

I'm surprised that Clive did respond to your email directly!

When I emailed Clive and that was an inquiry regarding wayleave for my building, which obviously since 2018 no wayleave was ever secured.

I never got a response from Clive but only from some guy named Ethan Evans who responded on his behalf. I do not know if the CEO for an important company like Openreach responds directly to customers anyway. I feel that there is a secretary that responds on his behalf.

The thing is that from the other thread where I also posted his email address it was in December 2022. I find it strange that it had been removed and edited out after over 3 years!

Surely if Clive himself wasn't happy he could then let the Administrator of this website know and inform them that he didn't want his email published here on these forums.

I guess in the end, it wasn't really helpful for me to email Clive in regards to wayleave agreements anyway as there's little he can do if my Housing Association declines to grant permission for FTTP. The CEO of my HA would be more relevant in this regard. However, I recently emailed the CEO of my Housing Association for Virgin Media nexfibre and inquired on why my building was left out while the rest of the buildings in my Estate was upgraded. He responded by waiting for the Deputy CEO who resigned from his role.

Now if it is related to a Technical Issue of an existing connection and normal members of staff from Openreach or any other company doesn't help you then it makes sense to escalate it to the CEO.

The CEO is often responsible for recruiting and interviewing candidates of a company and if members of staff misbehave or unreasonably ignore you, emailing the CEO is a useful way of forcing colleagues to be sincere. I also noticed that if you email multiple colleagues as CC that often helps immensely as the person you are emailing is put under pressure to do their job properly, otherwise they know they will be exposed for being indifferent.

Yes he did email me on the 12th January 2026. This was the last email I sent to Clive Selley.

https://i.ibb.co/1YWqkn4M/Screenshot.png

Well, I guess one reason may be because you thanked Openreach for sorting out your connection especially with FTTP going live!
There is this psychological factor where if you thank a person or say that you've solved a problem usually the probability of getting a response is much higher!

I noticed this myself when I respond to someone saying "problem solved" or "thanks for your help", etc I'm usually more likely to get a response because that gives them the reassurance that you'll no longer be nagging them for further troubleshooting.

People like to be flattered and when you show happiness/gratitude it means you are safe and judged as a good personality. It gives them that sense of relief that you'll not be back asking for help or potentially be in an angry state.

Now for example, if FTTP became live in my building and I then emailed Clive saying "thanks for the effort in bringing FTTP to my building"! The chances of me getting a response is higher than if I asked him "please, when are you going to bring FTTP here?" Because the second question triggers a potential long term exchange in conversation, which of-course most people naturally want to avoid being burdened with work! It creates an obligation and uncertainty where it is not guaranteed that an issue will be resolved or a project will be completed.

In reply to a post by BLaZiNgSPEED:

There is this psychological factor where if you thank a person or say that you've solved a problem usually the probability of getting a response is much higher!

This is not the case for Clive, he often comes back to you in person (to be absolutely clear not always) even when you raising a difficult issue. The style of email you send him and how you present your case must be a factor on what ones he decides to manage himself thats why people should always be polite and clear about what the problem is.

In reply to a post by BLaZiNgSPEED:

The thing is that from the other thread where I also posted his email address it was in December 2022. I find it strange that it had been removed and edited out after over 3 years!
Surely if Clive himself wasn't happy he could then let the Administrator of this website know and inform them that he didn't want his email published here on these forums.

We've always had the rule about not posting personal information including direct e-mail addresses. Just because we didn't see the post before doesn't mean the rule has changed. I appreciate perceptions may have. We've not issues any warnings or anything to anyone who posted them--it was a non-judgmental removal.

Any CEO of a large corporate isn't going to be able to deal with the influx of random e-mails. I suspect many will have filters which PAs use to remove these from their mailbox but having it out there for people to abuse (which may not be the case for posters here but could be the case for people who never post and just want to moan about something and who find it) is not ideal. If they want to put their e-mail out there they can publish it on their website, a bit like we publish ours - even we get a lot of confused e-mails from people angry with us about not fixing their broadband problem, when we have nothing whatsoever to do with their broadband connection. We struggle ourselves with team@ volume ass it's been out there so publicly.


seb