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Hi
I have been trying to connect to the Ryanair website www.ryanair.com for the last two days from my Orange account with no joy. Pinging the address works ok but no access via browser. I have done all the usual things (deleted cookies & temp internet files, logged again to get a new IP address) but no joy. Today I tried using another ISP's DNS server address in my connection and now connecting OK. Go back to Orange's DNS servers and page timing out.
Can anyone else please test this for me before I take it up with Orange?
Jim
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Not working for me either. I know they had problems with the site a week or so back with the website unable to cope with demand for the free flight offers......not anything to do with that?
Can people on other ISP's access it?
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I can connect to it but only if I use another ISP's DNS server.
It has nothing to do with the free flight congestion problems.
Thanks for checking.
Jim
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Register (or login) on our website and you will not see this ad.
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I've just tried it and can connect to it okay.
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Still not working for me via Orange's DNS servers.
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Not sure if this will help you but thought I would mention it just in case. Recently we found that we couldn't get various websites that we had previously been able to, and someone on here suggested changing the MTU setting on our router to 1492. I did that and found that I could then get all the websites again. I don't know if the setting had accidently been changed recently, or whether it was something to do with the upgrade that Orange was supposed to have done on our line on 4 May, but all is okay now.
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How would that explain being able to connect using the same router but another ISP's DNS server?
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no problems here to resolve page
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What are the first three sections of your IP address?
Jim
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91.108.190
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I am connecting via the 81.76.16. range. Earlier today my IP address started with 84
I suspect this could be related to the routing from here.
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Mine starts 84, I can't get on the site.
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Post deleted by westyinwales
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In reply to:
How would that explain being able to connect using the same router but another ISP's DNS server?
Sorry I didn't think about that - was just trying to help.
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Apologies for the `tone` it wasn't meant to come over like that. Help very much appreciated.
Jim
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In reply to:
Apologies for the `tone` it wasn't meant to come over like that. Help very much appreciated.
Thanks Jim. 
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Orange are running a trial right now, in partnership with a company called bearfruit.
IMO this company and its business model are quite unethical, or at best very sketchy.
What they do is forward you to a page full of spamy ads if a domain lookup fails. You could ask if you were included in the 1000 or so Orange users on the trail, but I dunno if the monkey answering the phone will have a clue WTF I'm even talking about :P (you know how it is).
Since changing your DNS server addresses seems to have fixed it, its the only explanation I can come up with.
Have you checked out OpenDNS? (opendns.com). They're basicly a drop in replacement for crummy ISP DNS servers. They're run by "the community" and don't seem to be totally money grabbing. Their DNS servers are reasonably quick from inside the UK, but they're no replacement for a good ISP run service unfortunately 
What I do TBH is run a full blown DNS server from home because I was fed up of PlusNet's lame excuse for a DNS service.
Edited by bluebean (Sat 02-Jun-07 21:39:43)
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I assume you mean trial?
Nothing appears (adverts or otherwise) when DNS resolving fails so I would suggest you are well off the mark.
I had this reply from Orange - I suspect no one will be surprised -
"This error is displayed when the server which holds the webpage you're trying to access doesn't respond in the time allowed. Please try again later, if the problem continues you need to contact the publisher of the site you're trying to view."
It beggars belief.
Jim
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I did indeed mean trial. 
I wasn't suggesting you were being served ads though. What I mean is there may have been some fault with that service. I don't really know the particulars about how its working. I susspect that the DNS requests for the users on the trial[b/] are forwarded to a difference name server.
It could be that this server is having some issues.. Since it is only in testing still.
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Only way for me to access the site is to go through somewhere like http://www.hidemyass.com/ then the site loads fine.
What next? Orange block their homepage to their own customers?
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Apologies for my cheek!
Your explanation migh make some sense but I have my doubts. I suspect a simple local problem. I have came across something similar when I was with UKOnline. If however you are correct expect to hear a whole lot more about it.
Jim
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I've been having barefruit related problems since the trial started in March.
This does look to be related to barefruit because if I do a DNS lookup to the orange/barefruit server on 195.92.195.90/91 it fails but if I use the other orange DNS servers or opendns, or even Orange mobile, it works. It's probably some cocked up DNS update at barefruits end.
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I know its no consolation to all of you....... but you guys do not know how pleased I am to find someone else in the UK who has also had problems getting onto the Ryanair website - I thought (as did my ISP) that it was only me ! Honest. I havent been able to get on since late evening Wed 30 May.
I am with Talk Talk and have had 2 daytime sessions with their 2nd line support trying to troubleshoot the problem. Each session was 1.5 hours long and we did everything - except fix the problem. I have been able to log on very very briefly this morning just before 8am but nothing since and that is the only time I have seen the website since Wednesday.
I phoned Ryanair support Friday evening (
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There's something strange with the Ryanair DNS settings, Plusnet users are reporting very similar problems on their forums.
jelv
Plusnet ADSL PAYG Jan 2004 -
Plusnet Dialup Nov 2001 to Jan 2004
Previously Compuserve, BT & LineOne Dialup
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I see what the problem is now! Thanks for the pointer
http://ryanair.com resolves OK via the Orange DNS servers so no Barefruit issue.
Explanation gathered from here
http://tinyurl.com/2jc9yn
It is an Orange problem but caused by Ryanair changing their domain name.
Jim
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Hi there,
Customers using our DNS are having problems too. the difference being that our DNS servers will only intermittently fail to resolve the site as opposed to Orange's that seem to be consistently failing (at least when I've tried).
If you're really desperate to get onto the site then you can use a third party's DNS addresses as described here. (Click on the operating system you're using and follow the instructions).
I'm not convinced that ryanair are entirely without responsibility here.
It seems very odd that one of their own DNS servers can't make up it's mind on the IP address of the web server...
; <<>> DiG 9.2.4 <<>> www.ryanair.com @193.95.148.92
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 13979
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;www.ryanair.com. IN A
;; ANSWER SECTION:
www.ryanair.com. 300 IN A 62.73.129.180
;; Query time: 22 msec
;; SERVER: 193.95.148.92#53(193.95.148.92)
;; WHEN: Tue Jun 5 13:25:33 2007
;; MSG SIZE rcvd: 49
; <<>> DiG 9.2.4 <<>> www.ryanair.com @193.95.148.92
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 8205
;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;www.ryanair.com. IN A
;; ANSWER SECTION:
www.ryanair.com. 300 IN A 193.95.148.90
;; Query time: 21 msec
;; SERVER: 193.95.148.92#53(193.95.148.92)
;; WHEN: Tue Jun 5 13:25:33 2007
;; MSG SIZE rcvd: 49
Kind Rgds,
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Now working OK through Orange DNS servers. I don't know it it had anything to do me finally escaping the seemingly endless loop of automated emails to customer services.
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Yep,
Now seems to be working on ours too
Kind Rgds,
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"Orange are running a trial right now, in partnership with a company called bearfruit. "
It wasn't a Barefruit issue, I got this reply from them
Thank you for your email via the Barefruit website. Barefruit does not
block valid domains such as www.ryanair.com <http://www.ryanair.com/> . If
you are having problems accessing this site we recommend you contact Orange
Customer Services. If you would like to opt out of receiving the Barefruit
service, instructions are available on our website:
http://www.barefruit.co.uk/opt-out/
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I didn't mean that it was deliberate. And has been established that its a problem with ryanairs' name servers, if other ISPs are having the same problem its the only explanation.
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