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Hi all,
I decided to join this forum as I was wanting to ask some questions on why my connection would be slow. I've only just had my EE broadband activated on Wednesday evening and the speed hasn't been what EE say it could be. I know my line is ADSL2+ so I should be getting 11mbps+ right?
Here are my stats from my Bright Box. Do EE do the 10 day speed thing like Sky do? I remember my speed went up from 2mbps up to 15mbps on Sky within a few days, but my speed has stayed around 6mbps on EE since Wednesday.
ADSL STATUS
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 443 (Kbps.)
Downstream 7479 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 27.7 dB 3.9 dB
Line Attenuation 19.9 dB 36.5 dB
All help is appreciated 
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Yes, you should be getting well over 11 Meg with that Target NM looking like 3 dB. But give it 10 days as Orange/BTw seems to operate a funny learning period.
Post rest of router stats so we can see error counts.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Ah ok! Here are the full stats. My NM has gone up from earlier.
ADSL STATUS
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 443 (Kbps.)
Downstream 6227 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 28.4 dB 6.1 dB
Line Attenuation 19.9 dB 36.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.9 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 2452 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 1 0
Fast Path HEC Error STR 454 0
Interleaved Path HEC Error NA NA
Error Seconds 12729 0
Statistics
Received Cells 344098
Transmitted Cells 54992
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im new today i cant find the adsl stats
how do i access them please
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You've re-synced since last set as speed has changed. Would you post "Time Connected:" from top Status page with any future stats? Error Seconds 12729 0 These are high if you have just rebooted (they are only zeroised on reboot).
Could point to noisy line. Try plugging into hidden test socket; swap filters; remove ring wire.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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With BrightBox? Advanced Setup/ Accept/ System/ ADSL Status.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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With BrightBox? Advanced Setup/ Accept/ System/ ADSL Status.
ty very much found them now
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.1(G.DMT)
Data Rate Information
Stream Type Actual Data Rate
Upstream 448 (Kbps.)
Downstream 4096 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 25.0 dB 6.3 dB
Line Attenuation 31.5 dB 53.0 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.3 dBm 18.8 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 1044 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 3 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 3 0
Error Seconds 1 0
dunno wot al this means though
could u help me with it please
box keeps dropping connection every 20 mins now
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Stats are good. You have long line. What exchange you on?
Do BT Quiet Line Test (17070 Opt 2) with router disconned. Any noise report as voice fault.
Test with Hidden Test Socket
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Stats are good. You have long line. What exchange you on?
Do BT Quiet Line Test (17070 Opt 2) with router disconned. Any noise report as voice fault.
Test with Hidden Test Socket
im on attercliffe exchange in sheffield,im about 1.5miles from exchange and nearest cabinet is 800 meteres away
Edited by deleted (Sat 23-Mar-13 09:59:38)
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interleaving should be along shortly
--
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics |
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Hi again,
I'll include the time connected now. I noticed that my link type has changed to Interleaved. What does this mean?
ADSL STATUS
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 444 (Kbps.)
Downstream 6361 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 29.0 dB 6.4 dB
Line Attenuation 19.9 dB 36.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.8 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 155614 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 22 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 170 0
Error Seconds 17 0
Statistics
Received Cells 5259641
Transmitted Cells 1051540
Time Connected: 02:04:13
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I noticed that my link type has changed to Interleaved. What does this mean? DLM noticed your line unstable on Fast Path and switched to Interleaved, as Yarwell predicted, giving more, FEC, error checking and correction. Its main effect on you will be slower, double, ping times.
However, I can't see why you are only getting 6 Meg when you could be getting 11, unless EE has put you on some sort of banded profile; Up sync certainly is as it should be 888K.
Did you carry out my previous suggestions. particularly test socket?
EDIT: What speed did EE promise you? What speed does it say in your Member's Centre under "change your package"?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Edited by XRaySpeX (Sat 23-Mar-13 21:17:59)
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I have noticed my ping has gone up from 20ms to 30ms.
Yes I did try the test socket and my main socket only has 2 wires in there anyway. Blue and white, and a dark blue. No difference in test socket.
The "Orange" member's centre (I'm not even on Orange!) says:
speed information
The speed estimate at registration or the speed we have measured on your line is 2.0Mb.
2mb is definitely wrong. When I ordered and they did a line check, they said I will definitely get between 11 meg and 18 meg!
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Noise Margin
up 29.0 dB
down 6.4 dB
there is likely something in the house plugged into the phone line or there is an fault somewhere (noise down 6.4 dB on Attenuation 37dB line but only getting 4-6mb), you should be getting at least 10-15mb down and up to 800-950kb at least on the upload
all your speeds seem to be half what they should be
there are no other phone sockets in the house, is there any static or background noise when you pick the phone up (dial 0 or call some one) if there is any noise then there is an line fault somewhere , if not mite be time to call EE and have fun
Edited by leexgx (Sat 23-Mar-13 21:49:06)
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Hi again,
I noticed that my link type has changed to Interleaved. What does this mean? Your noisy line has triggered the exchange Multi-service access Node (MSAN) to switch from fast path to interleaved path, this is to stabilise your connection, it is normal with line faults. 
http://en.wikipedia.org/wiki/MSAN
http://en.wikipedia.org/wiki/BT_21CN
Edited by deleted (Sun 24-Mar-13 00:45:55)
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There are other sockets in the house, but all have been checked.
I've made several calls and they're all crystal clear, no static, no noise.
I may have to call EE then...
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but do they work when you take the extension plate off the master socket all your internal lines should stop working apart from the test socket
if they still work even with the extension plate off, then its more likely you have an internal line fault (there is not always noise not that we can hear)
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No they don't, they stop working.
http://www.speedtest.net/result/2595332549.png
http://www.pingtest.net/result/78815832.png
Thought I would post these results too. So annoyed at the speed! Frustrating that I am not getting what I could potentially get.
I'll phone EE on Monday. Cheers for all your help, everyone.
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speed information No, not "speed information", I said "change your package"? "speed information" is useless; it says exactly the same about my 20 Meg line. (I'm not even on Orange!) All EE Fixed BB, incl. billing, is still managed on the Orange site for the mo'. EE is still locked into 4GEE only  .
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I can't find change your package anywhere.
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In LH menu? Looks like this: member centre
your account
get McAfee security software
change your package
view statements
change how you pay
track your orders
track your faults
find out more about speed
change your profile information
sign out
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Mine says track your order, and it says that my broadband order isn't activated yet. I guess that because it's now EE it might be a different system?
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Looks like it! Or, maybe, it's cuz it hasn't marked your order as fulfilled yet.
Yet if I login at EE site to My EE / Got EE Home Broadband? it takes me to same Orange page. Perhaps if you tried that it might take you somewhere else?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Edited by XRaySpeX (Sun 24-Mar-13 00:05:22)
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It takes me to exactly the same place. Must just be a new system because my order only went through this month. Shame how I don't have the same options as you, though!
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It takes me to exactly the same place. Must just be a new system because my order only went through this month. Shame how I don't have the same options as you, though! At EE/Orange home broadband have you registered and signed up to login and access your account?
https://my.ee.co.uk/your-account/login/
Edited by deleted (Sun 24-Mar-13 10:34:40)
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Yes, I have an account, my options are just limited compared to others.
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At EE/Orange home broadband have you registered and signed up No need to register; it's automatic.
Anyway have you read the preceding? It shows this has already been covered.
Late to the party again?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Edited by XRaySpeX (Sun 24-Mar-13 14:32:15)
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Hi all,
I thought I would update you. I have spoken to EE and they have told me that it takes 10 days for them to find the best speed for me. Here are my router stats today. There are still no improvements!
ADSL STATUS
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 444 (Kbps.)
Downstream 7734 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 28.3 dB 2.4 dB
Line Attenuation 19.9 dB 36.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.7 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 95012128 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 104549 0
Loss of Signal Defect 0 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 146011 0
Error Seconds 9547 0
Statistics
Received Cells 36773631
Transmitted Cells 10156527
Time Connected: 1 day 08:14:14
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Errors are high!
Try running from test socket. It might not immediately make it faster but it might cut down on errors so that eventually DLM might see your line as more stable.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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So the objective is to fool DLM? If I remove it from the test socket after a few days, won't it just go back to how it was?
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No, the objective is to eliminate or otherwise your house wiring from the equation.
The Q is where are these high error rates arising?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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internal wireing tends to be most users problems with speed (or an skybox with no filter like today)
the higher the speed the Lower the Noise margin will be, you see its at 7.2mb but Noise margin is close to 0 now (it not work at zero it can be iffy below 3 noise margin but if your line is stable you can squeeze bit more speed out the lower the noise margin you can get it)
other note as well your upload speed is to slow for an ADSL2 connection it looks like your on an 8mb profile, as you have got 443kbs or 448kbs upload speed it should be more around 700-900kbs
and your error rate is high as well
you still likely got some sort of fault that is making the noise margin be so low on that line, plug it into the test socket and make sure none of the other sockets are working (all the extension lines should be connected the the Plate or via a phone cable plugin)
post your speed results from your modem once you have done that (with Noise margin stuff and attenuation) like you did on your first post
Edited by leexgx (Thu 28-Mar-13 00:37:56)
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Address the OP please!
You are only telling ME what I have already told OP. your upload speed is to slow for an ADSL2 connection it looks like your on an 8mb profile Orange sometimes starts Up speed @ 444K even on ADSL2+ before increasing it to 888K on Interleaved or well over 1 Meg for Fast Path.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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i was expecting that response (i use flat mode) but i had allready press post so i can live with it
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I always use Flat Mode too. It's easier to see the pertinent Replay button that you want to reply to.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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norm i do press reply on the poster i am intending on replying to just this is now on second page now (please forgive me ), as some users do use threaded view but i find it unusable personally and from the activity on this forum i tend to agree (guess some users do not know you can turn it to flat mode, as threaded is the default view)
norm i press All before i read the thread again, does not help that the newbie partly hijacked the thread halfway
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OK NP!
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Hi all,
I've spoken to EE and they advised me to plug in to the test socket which I have done and they ran some line tests. Apparently they can't see anything wrong so have booked a BT engineer to come out. Here are my stats today. I have noticed that my connection dropped earlier and the status went to TRAINING and then back to SHOWTIME after a minute.
ADSL STATUS
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 444 (Kbps.)
Downstream 7589 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 28.5 dB 2.4 dB
Line Attenuation 19.9 dB 36.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.9 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 1865244 0
Fast Path CRC Error NA NA
Interleaved Path CRC Error 16 0
Loss of Signal Defect 6 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 51 0
Error Seconds 4136 0
Statistics
Received Cells 2514560
Transmitted Cells 226588
Time Connected: 00:41:16
What should I say to BT when they come?
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Still underperforming!
Up sync should be 888K, but nowt BT OR eng can do about that; only Orange can reduce NM.
Down sync should be well over 11 Meg.
Lots of errors: ES too high and 6 LoS in 41 mins.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Should I give EE another call then? I never know what to say!
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You got eng coming? Wait for him. Sometimes, if he can fix downstream, upstream might follow in time.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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With lots of spare margin on the upstream it is possible that Orange has banded the line. On WBC providers have lots of options and Orange appears to try and favour stability over actual sync speed
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Engineer came today and sorted out the internal wiring of my flat. Getting a much better speed now and the line has gone back to FAST PATH. Apparently the speed will improve more?
ADSL STATUS
This page shows information about your ADSL connection if applicable.
Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 443 (Kbps.)
Downstream 11851 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 28.3 dB 5.4 dB
Line Attenuation 20.0 dB 36.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 13.1 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 125478 0
Interleaved Path CRC Error NA NA
Loss of Signal Defect 1 0
Fast Path HEC Error STR 38579 0
Interleaved Path HEC Error NA NA
Error Seconds 2524 0
Statistics
Received Cells 8350904
Transmitted Cells 1819088
Time Connected: 02:34:34
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Down sync & NM spot on!
Up sync & NM look capped, but I hope now it has reverted to Fast Path that this will free itself in time.
Not happy at high ES + 1 LoS.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Why are there so many error seconds?
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That is the Q!
It could your line, the filter, the router ... Are you running from test socket? Worth swapping any you can and see if it reduces errors. Don't forget to hard reboot router after any change so error counts are zeroised and we can assess their rates of change.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I don't think it would be the line, especially when the engineer spent over an hour doing line tests!
I can try another filter?
I am plugged in to the test socket, yes. I have been for the past 3-4 days now.
I'll post some more stats tomorrow when I change the filter.
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Allow me to introduce you to another EE user on a similar connection who is also suffering from high error rates: http://forums.thinkbroadband.com/general/f/4226118-d...
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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