Speed halved??

I Just noticed tonight that my speed was slower than usual so i did a speedtest and it had gone from the usual 16 meg to 7 meg??
I looked at the Orange website and it says my max speed it 8 meg?? Weird when I've signed up to the 20 meg service and have been recieving it for a year now.
The Sam Knows site says my exchange Tutbury (DE13 9NL) has the LLU still on it.

What do i do now? Just pay them for half a service? I really dont want to be the person I phone tomorrow, I'm gonna tear them a new [censored]. Is this even legal? Surely they cant bill me for Home Max 20 meg bb then take it away??

Edited by deleted (Wed 10-Aug-11 02:14:35)

They have been changing lines from LLU back to BT-based services.

Are you able to run a BT speedtest at http://speedtester.bt.com ?

Matt

yes.
Download speedachieved during the test was - 6476 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

According to sam knows, my exchange is still LLU though??
Have they just forced me off a service i chose specifically because of the speed? And even worse, still charging me for it?
Does this mean that the other two companys listed as LLU 'talk talk' and 'aol' will be forcing their users off too?

No, Orange have handed their network over, to be managed by BT.

Part of this involves moving users from their LLU kit to BT-based kit. It would appear you've been put back on a BT up to 8Mb service. I can only assume because 21CN (ADSL2+) via BT isn't available there yet.

Other providers are not doing this.

Matt

Edited by uno (Wed 10-Aug-11 03:59:14)

So me complaining to Orange wont do anything but if I went with talk talk i would get my normal service resumed?

I did check my number via the website and even though it says it's LLU for talk talk, it still said i could only get 8 meg??

I doubt complaining would get you anywhere.

If Talk Talk have capacity, that may be an option for you, yes.

Matt

I'm asuming i'd be within my rights to change provider seen as they have broken their contract with me.

So, it's either talk talk or wait for this 21CN to arrive, which there are no plans for on my exchange.

Cant believe how angry i am right now.

In reply to a post by garyparson:

I'm asuming i'd be within my rights to change provider seen as they have broken their contract with me.

So, it's either talk talk or wait for this 21CN to arrive, which there are no plans for on my exchange.

Cant believe how angry i am right now.

Hi, you�re on 8Meg Max with the downstream speed 448Kbps

As you say, there is no sign of 21CN WBC at your Tutbury exchange and it�s not even on the proposed list yet.

https://www.btwholesale.com/pages/downloads/Communit...

http://www.samknows.com/broadband/exchange/EMTUTBU

Watch what you are doing with TalkTalk it can cost you to get back to BT.

8 meg isnt happening for me.. signed up for talk talk today. f you orange.

You should have received an email by way of notice "Subject: Improvements to your broadband service":

We're contacting you to let you know about some improvements we're making to your Orange broadband service. We expect that these improvements will mean a better quality connection, faster speeds and a better all-round internet experience for you.

They obviously didn't!

As others have observed Orange has handed over their BB to BT Wholesale White Label Service to manage and decommissioned their LLU network. As a result you have been moved from "up to 20 Meg" LLU to "up to 8 Meg" 20CN IPStream ADSL Max, as your exchange has not been 21CN'ed. This forum has been full of this fact for at least 4 months.