Could they have deleted the wrong account??? Surely not, mistakes are never made in this IT world, are they???

Cheers,

Rob

In reply to a post by RobFlet:

Orange say it's been deleted under the inactive for 260 day t&c!!

But, I have used it once or twice a week ... just not in the last 2 weeks.

The "it" he was referring to is the dial-up connection, not the email a/c itself. See the T&C I quoted earlier:

This is because you're not dialling into the account associated with the email address.

So, yes they can! You must have overlooked the email.

phone again just to check you get told the same story.

There nornally away to recover email address as long as their not too old, least with the orange.net ones there are

Hi Rob,

Did you ever manage to get this sorted or find out who to talk to at orange?

I am having the exact same problem with my @fsworld.co.uk account. (Last email sent/received 27/07/2011)

Depending on who I talk to at orange they either tell me it is a server authentification problem they are working on (but no idea when it might be fixed) or that my account has been deleted.

Regards,
Chris

Glad I've finally found someone with the same problems..

Last email was 27/7
Last time I spoke with someone last week they confirmed my account was active still (so not deleted), and that upto 10,000 customers are affected. They also told me service would be restored within 48 hours. A week later I'm still waiting.

The IVR line confirms payg customers are experiencing problems - I'm just frustrated its taken nearly a month so far..

If anyone has any more info or can help I'd be grateful.

My email ends @freeserve.co.uk..

Is your ISP Orange?

If not, you need to reactivate your account every 219 days or lose it.