Though it is described as a custom product, once I get time in Sept/Oct will meet Orange to talk about how custom, compared to usual WBC white label offerings

In reply to a post by MrSaffron:

No the upgrade would be to 21/WBC product which is ADSL2+

Infinity is the BT Retail name for FTTC which is installed by Openreach and is the up to 40Meg product

Sam knows has now changed the status of my exchange and gives the following message.
21CN WBC status: RFS date set : 31/03/2012

Does this mean that the exchange will be upgraded by then or simply a date decided by then? What additional speed could i expect from the upgrade as a rule of thumb if i am currently getting 5 mps

RFS = ready for service and as far as I'm aware is achieved for most exchanges, unless (rarely) the date changes beforehand. You might need to prod Orange thereafter to "move" your service over, though it ought to happen anyway.

Fill in the relevant details from your Router's connection details and a speed projection is available from TBB's Andrew's calculator at http://www.farina1.com/adsl/ . Look down the page for ADSL2+. Livebox stats: see http://www.kitz.co.uk/adsl/frogstats.php .At 5Meg I suspect an increase won't be huge due to distance from the exchange: a graph showing the impact of distance from the exchange (or attenuation) on speeds can be seen at: http://www.internode.on.net/residential/adsl_broadba... .

(If you're a real patient optimist though and as me have probably more money than sense, my line struggled to achieve 5Mbps on WBC (went as low as 2Mbps on Orange LLU), and now on fibre (FTTC) I can get downloads in excess of 30Mbps, synching at 33.625!).

Edited by deleted (Mon 22-Aug-11 21:10:01)

On Talk Talk now and back on my nice speed again. Thanks Orange but no thanks. Shove your 7 meg up your a...e. I vote with my wallet and you aint getting my dollar. bye.

Good; but just watch your wallet. I've moved too, to fibre (with a MAC). But Orange are showing a reluctance to close my account (which I've escalated with a complaint through ISPA). There appears to be the odd horror stories emerging of Orange threatening ex-customers with debt collectors after cancellation of the DD after a move (I believe they have their own debt collection agency for this purpose).

As a precaution it's always best to notify Orange (though it's done me a fat lot of good), even though t&cs state closure is automatic 14 days after use of MAC (if you need one for TT?) so contractually you have to pay an extra 0.5m month fee in any case. I understand OR notify Orange of a transfer (but TT won't I suspect!).

Seems like Orange learnt the wrong lesson from Ofcom's fine on TT's ex-Tiscali unit for doing the same thing!

Edited by deleted (Fri 26-Aug-11 10:40:02)

Sam knows have said that my exchange (Codsall) has now been upgraded to 21 Cn WBC but having spoken to Orange they say that this is not the case and i am not eligible to transfer onto the faster service. speedtester.bt.com states that i have a 7150 max speed. Does anybody know what i should do now apart from potentially leave orange?

What does BT Broadband Availability Checker say about ADSL2+?

In reply to a post by XRaySpeX:

What does BT Broadband Availability Checker say about ADSL2+?

For Telephone Number xxx on Exchange CODSALL Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 7.5Mbps; typically the line speed would range between 6.5Mbps and 8Mbps.Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 17Mbps; typically the line speed would range between 10Mbps and 19.5Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 1.5Mbps and downstream line speed of 17Mbps; typically the downstream speed would range between 10Mbps and 19.5Mbps.The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.Thank you for your interest.Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check. Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.

In reply to a post by shep1968:

Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 17Mbps; typically the line speed would range between 10Mbps and 19.5Mbps.

proves your exchange has been upgraded to WBC ADSL2+.

Orange may be claiming you are not eligible for it because you were previously on 20CN Adsl Max at the time of the LLU decommissioning and that you need to take out a new contract in order to get it.

Have you tried to see what Your Account / Change your Package @ Orange webisite offers you?

Just wondering if this is another example of where the exchange may be upgraded, but existing broadband users are not automatically upgraded to the ADSL2+ higher speeds, until the supplier transfers them which means in Orange's case until BTw (their supplier) gets around to it, which can be up to 12 months later. It might be earlier, but it is not in Orange's control.

Other Providers operate differently for their existing customers, though generally not those who (like Orange) brand the BTw "white label service" under their own name. All new or transferred connections at your exchange should now be provisioned on 21CN or LLU depending on the Provider.

Orange are not in breach of contract so this is not a case in which you can expect to be allowed to leave without additional cost if you are in the minimum term of your contract.

Edited by deleted (Fri 06-Jan-12 00:53:16)