I'd try that as well. But then I'm out of ideas.
Good luck

No problem. Thanks for all your help

In reply to a post by Mews22:

I've been having some issues with connecting to the internet the last few days. Orange refuse to help because I am not using their router (basically it broke and I bought my own replacement). They are also denying that it's their problem despite a neighbour a few doors down from me also with Orange and also has the exact same problem for the last few days.

I can sometimes access certain websites and sometimes not. Examples are Amazon, BBC News, Facebook, etc. Sometimes it will let me in, sometimes it wont. Yesterday it would let me into Amazon. Today it won't. Vice versa with BBC News. Can't get into Facebook today, but yesterday I could. Same with this website on and off the last few days when I have been trying to look at it.

It's also really slow. And some websites are only loading basic information. Where there should be pictures I am getting a box with a red cross in it.

Trying to play games like World of Warcraft is a complete no-no. Won't even let me passed the login screen.

Like I said, a neighbour with Orange has also had the same problem for a few days. Is there anything I can do to get Orange to look into this?

Hi, contact Orange for a new router to replace your faulty Orange router.

When I could not access certain websites I found it was because the router MTU was not set correct.

My Orange Netgear DGN1000 Router Settings.
To access your Netgear DGN1000 router settings, in your browser address bar type http://192.168.0.1
then press Enter.

Username: admin
Password: password

Basic Settings
Does Your Internet Connection Require a Login: Yes

Encapsulation: PPPoA (PPP over ATM)

Login:
Password:

Idle Timeout (In Minutes): 0

Internet IP Address.
Get Dynamically From ISP: yes

Domain Name Server (DNS) Address.
Get Automatically From ISP: Yes

NAT (Network Address Translation): Enable

ADSL Settings
Multiplexing Method: VC-BASED
VPI: 0
VCI: 38
DSL Mode: ADSL2+

WAN Setup
Connect Automatically, as Required: Yes

MTU Size (in bytes): 1492

http://help.orange.co.uk/orangeuk/support/personal/4...

http://support.netgear.com/app/products/model/a_id/1...

Edited by deleted (Sun 20-Nov-11 12:44:33)

In reply to a post by Mews22:

Tried both the suggestions, but still having problems.

Where had you set the DNS when this was done? Not a good idea to have them set in both Router & PC.

Amazon is not a good site to ping/tracert; it never responds. Always use bbc.co.uk for these tests.

In reply to a post by XRaySpeX:

In reply to a post by Mews22:

Tried both the suggestions, but still having problems.

Where had you set the DNS when this was done? Not a good idea to have them set in both Router & PC.

I opened an internet page and used 192.168.2.1 to get access to the router set-up and changed it in there.

In reply to a post by XRaySpeX:

Not a good idea to have them set in both Router & PC.

It does not really matter as long as you remember what you did so don't get confused in the future, that is, it won't harm anything - if you set on PC then Windows directly asks the DNS server and doesn't ask your router for name lookups - if you set in router but leave PC on DHCP then the router acts as a DNS proxy and uses the configured DNS server as a forwarder, the PC still has router IP as DNS server, alternatively it will pass that DNS server IP on through DHCP.

What is easy to forget is that web browsers themselves as well as the routers can cache lookups so doing an ipconfig /flushdns does not guarantee a fresh lookup will occur on the newly configured DNS server.

I would leave the router DNS alone really and put it back to automatic, openDNS is a farce anyway.

I suggest using Gibson DNS benchmark to stress test the DNS configuration which should show up transient DNS problems.

Edited by Pipexer (Sun 20-Nov-11 18:40:03)

In reply to a post by Pipexer:

as long as you remember what you did so don't get confused in the future

That's exactly why I say it's not a good idea. I wasn't implying that the computers can get confused, but the user can.

Putting DNS in the router alone is best when you have more than 1 device connecting; keeps everything in 1 place.

In reply to a post by Pipexer:

In reply to a post by XRaySpeX:

Not a good idea to have them set in both Router & PC.

It does not really matter as long as you remember what you did so don't get confused in the future, that is, it won't harm anything - if you set on PC then Windows directly asks the DNS server and doesn't ask your router for name lookups - if you set in router but leave PC on DHCP then the router acts as a DNS proxy and uses the configured DNS server as a forwarder, the PC still has router IP as DNS server, alternatively it will pass that DNS server IP on through DHCP.

What is easy to forget is that web browsers themselves as well as the routers can cache lookups so doing an ipconfig /flushdns does not guarantee a fresh lookup will occur on the newly configured DNS server.

I would leave the router DNS alone really and put it back to automatic, openDNS is a farce anyway.

Not sure if you actually read the thread, but the OP used Google DNS.

I did but for some reason when I typed the post I was thinking openDNS even though I know full well 8.8.8.8 is google DNS. Google DNS is a farce too so scope of mistake limited

Why on earth someone would use OpenDNS or GoogleDNS as opposed to their ISPs is beyond me. If their ISP can't provide a good DNS server, they should not be with that ISP.

PS a bit of trivia for you the reason I definately know the GoogleDNS IPs is that Draytek router firmware has google DNS hardcoded into it on bootup till it gets DNS information from the ISP! Wouldn't have a clue what OpenDNS IPs are

Edited by Pipexer (Sun 20-Nov-11 20:15:36)