In reply to a post by smurf46:

Just wondering if this is another example of where the exchange may be upgraded, but existing broadband users are not automatically upgraded to the ADSL2+ higher speeds, until the supplier transfers them which means in Orange's case until BTw (their supplier) gets around to it, which can be up to 12 months later. It might be earlier, but it is not in Orange's control.

Other Providers operate differently for their existing customers, though generally not those who (like Orange) brand the BTw "white label service" under their own name. All new or transferred connections at your exchange should now be provisioned on 21CN or LLU depending on the Provider.

Orange are not in breach of contract so this is not a case in which you can expect to be allowed to leave without additional cost if you are in the minimum term of your contract.

I rang orange and got put through to their call centre in India. They had never heard of adsl+!! They tried telling me to clear the cache etc which did no good. I subsequently spoke to the upgrade team and was told that i was on an old package and the new one would give me the spped that i wanted. Have signed up for another year at a small increase in cost to get it. Orange customer service is poor but the broadband always works so am minded to stay with them. Thanks to all for their help on this matter.

Well i have made the switch and orange has said they will transfer me to the adsl+ service and spend 10 days testing my line. However my router is still saying that the downspeed connection speed is 8128 kbps. Will something from them actually change this and override this setting or do i need to contact them again to ensure that i move. I spoke to them on Saturday so they have had two days to set things in motion.

First sign of being on the 21CN WBC ADSL2+ service will be the upstream speeds change, as the training only applies to the downstream, and that usually starts at the faster speeds and only reduces if things look unstable.

Well three working days on from asking to swap i have received an email from orange saying what i should be getting and the new price but surprise surprise no difference in the speed of service. The downstream router setting still says 8128 and no increase in upstream speed. I know they take 10 days to check the line but when realistically should i get a noticable increase in speed and will those static figures on my router change?

Should see the change in connection speed within seconds of the line moving from ADSL to ADSL2+, i.e. IPStream to 21CN WBC.

It may wander down in a speed from the initial speed if it is unstable.

In reply to a post by MrSaffron:

Should see the change in connection speed within seconds of the line moving from ADSL to ADSL2+, i.e. IPStream to 21CN WBC.

It may wander down in a speed from the initial speed if it is unstable.

Will there be any indication on my router if i login to it whether the change has been made or will it simply be by doing a speed test? I was told by orange that as the router downsteam speed is set at 8128 kbps i was not on adsl2+, will this figure change?

Router stats always trump speedtests.

In reply to a post by shep1968:

I was told by orange that as the router downsteam speed is set at 8128 kbps i was not on adsl2+

Have you checked that your router's ADSL Mode Setting (not status) is set to either Auto or ADSL2+?

In reply to a post by XRaySpeX:

Router stats always trump speedtests.

In reply to a post by shep1968:

I was told by orange that as the router downsteam speed is set at 8128 kbps i was not on adsl2+

Have you checked that your router's ADSL Mode Setting (not status) is set to either Auto or ADSL2+?

The router is set to Auto (multimode). I have the options of this, adsl(G.MDT), ADSL2 and ADSL2+. If i change it to the last of these i assume i would get no broadband if this service wasnt being pumped to me.

In reply to a post by shep1968:

If i change it to the last of these i assume i would get no broadband if this service wasnt being pumped to me.

You can assume but there's nothing like trying

In reply to a post by shep1968:

Well three working days on from asking to swap i have received an email from orange saying what i should be getting and the new price but surprise surprise no difference in the speed of service. The downstream router setting still says 8128 and no increase in upstream speed. I know they take 10 days to check the line but when realistically should i get a noticable increase in speed and will those static figures on my router change?

Hi, if your speeds are 8128 Kbps downstream, 448 Kbps upstream, you are still on 8 Meg Max. On WBC at first it will be 800 Kbps upstream, and within the 10-day training period increase to 1100 Kbps upstream.

http://www.samknows.com/broadband/exchange/CMCOD