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Because they are told to be believe the numbers they are told.
When in fact the database is probably putting out garbage due to the logic that populates it, or interprets the data.
Providers have not caught onto attenuation, and the good guide this gives, rather than a distance between two postcodes.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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It is also possible that I am the queen of sheba
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Just had a disconnection, was connected for just over 48 hours, my IP profile has gone down to 5.69Mbps
Stats:
| Text | 1
23
45
67
89
1011
1213
1415
1617
1819
2021
2223
| Line Status --- SHOWTIME
Link Type --- Fast PathOperation Mode G992.5(ADSL2+) G992.5(ADSL2+)
Data Rate Information:
Stream Type Actual Data RateUpstream 843 (Kbps.)
Downstream 6455 (Kbps.)
Operation Data Upstream DownstreamNoise Margin 8.1 dB 8.2 dB
Line Attenuation 20.1 dB 33.5 dB
Indicator Name Near End Indicator Far End IndicatorOutput Power 10.1 dBm 0.0 dBm
Fast Path FEC Correction 0 0Interleaved Path FEC Correction NA NA
Fast Path CRC Error 14 0Interleaved Path CRC Error NA NA
Loss of Signal Defect 12 0Fast Path HEC Error STR 36 0
Interleaved Path HEC Error NA NAError Seconds 2658 33 |
I hope this isn't a sign that every time I get a disconnection my connection speed will drop slightly, 3070Kbps here I come!
Edited by deleted (Fri 21-Sep-12 15:16:47)
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Just had a disconnection, was connected for just over 48 hours, my IP profile has gone down to 5.69Mbps...
...I hope this isn't a sign that every time I get a disconnection my connection speed will drop slightly, 3070Kbps here I come!
Might be almost time to "bit the bullet" and move on 
Have Orange themselves offered any more help: e.g. a replacement router, filters and adsl rj11 cable. If you are still connected to the test socket and the sync speed continues to be poor then Orange really do need to thoroughly investigate the problem...
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Might be almost time to "bit the bullet" and move on
Have Orange themselves offered any more help: e.g. a replacement router, filters and adsl rj11 cable. If you are still connected to the test socket and the sync speed continues to be poor then Orange really do need to thoroughly investigate the problem...
They sent me an extra router which I have tried, and I've also tried multiple filters.
I have this feeling that they won't see what's happening as a problem, as far as they're concerned the maximum speed for my connection is 8Mbps and as long as it's above 2Mbps then it's fine.
It's really disappointing that they don't have an online support forum, companies with them seem to have much more knowledgeable staff.
I think I'll wait another couple of days before going through the Indian call centre again
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I have this feeling that they won't see what's happening as a problem, as far as they're concerned the maximum speed for my connection is 8Mbps and as long as it's above 2Mbps then it's fine.
That's crazy I would expect throughput, e.g. BT speed tester recorded download speed, to generally be 8Mbps or more on your line...
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When I pressed the 2nd line support guy about the speed only being 7291Kbps and said I expected more he said that my line was only capable of 8Mbps so I was doing quite well.
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When I pressed the 2nd line support guy about the speed only being 7291Kbps and said I expected more he said that my line was only capable of 8Mbps so I was doing quite well.
They keep coming up with this 8Mbps number which might be relevant to an ADSL(1) downstream sync speed but you are on ADSL2+ with an attenuation of 33.5dB and SNRM of 8.2dB and this should give you a downstream sync of ~14500Kbps (~14Mbps)
It may well be that in their view throughput speeds might acceptable between 2Mbps and 8Mbps but I don't know how they can claim between 2Mbps and 8Mbps is acceptable for a sync speed (?) on your adsl2+ line.
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They keep coming up with this 8Mbps number which might be relevant to an ADSL(1) downstream sync speed but you are on ADSL2+ with an attenuation of 33.5dB and SNRM of 8.2dB and this should give you a downstream sync of ~14500Kbps (~14Mbps)
It may well be that in their view throughput speeds might acceptable between 2Mbps and 8Mbps but I don't know how they can claim between 2Mbps and 8Mbps is acceptable for a sync speed (?) on your adsl2+ line.
It seems that they're not interested in attenuation at all, I imagine they're following whatever information is on their computer screen, and whatever that says goes.
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It seems that they're not interested in attenuation at all, I imagine they're following whatever information is on their computer screen, and whatever that says goes.
I've had similar issues with ISP's in the past (not Orange though) and sent them copies of router stats and BT speed tests in order to convince them that there was a problem.
This was done in the form of "tickets" sent to the ISP which were then escalated to the appropriate level of technical support. Tests were subsequently done on my line by the ISP and it was agreed that there was indeed a problem. In my case an Openreach SFI engineer checked the entire line from my test socket to the exchange and located the fault. In your case it may not be hardware problem but in my opinion they are obliged to fully investigate the poor sync speed and hence the poor service that you are receiving and paying good money for!
Edited by 4M2 (Fri 21-Sep-12 19:10:52)
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