S'OK!

Mods don't delete posts just cuz they are wrong in some way; only if they break rules.

Still having problems. It took until Wednesday before I was allowed to speak to the fault management, every time I ring another story gets spun that always has the same ending "we will know something in 24 hours".

How does your contract stand with them ? If getting no joy, vote with your feet, and migrate to a service provider who will deal with your issues, is this not what you pay them for ?

In reply to a post by Zarjaz:

How does your contract stand with them ? If getting no joy, vote with your feet, and migrate to a service provider who will deal with your issues, is this not what you pay them for ?

I still have 6 months left. The openreach engineer didn't bother to turn up yesterday. I understand that EE having shocking customer service that over-promise and under-deliver. However

I can now see that a major problem is the link between Openreach and the ISPs. All they have is an e-chat system to communicate with Openreach, it can take a very long time for Openreach to respond and then a new shift of people start at EE and then nobody rings back.

Another thing that really annoyed me is the list of charges that's read out when you book an engineer (faulty equipment, not being in) yet there's nothing for when the engineer doesn't turn up! Worse still the engineer didn't update the system to say that they were a no-show which meant that EE couldn't book a new engineer until the old booking had been closed.

I thought BT was split up to make it less wasteful and more efficient!?

Now we have warmer weather it might improve your line connection speed. With the drop in line speeds I�m surprised your connection is still on fastpath. Have you tried switching the router off over night, in the morning when you switch back on I think it gives the exchange MSAN a good old kick each time.

http://en.wikipedia.org/wiki/Multi-service_access_node

http://en.wikipedia.org/wiki/Asymmetric_digital_subs...

I just want my connection back to how it was for 6/7 months. I'm not sure doing anything with the router will do much good.

It seems I have way too many errors and even loss of 'signal defects'.

EDIT: And to take the maximum wee-wee there are four Openreach vans parked up opposite my house right now! I had a chat with them and they're working on someone elses line fault.

Edited by deleted (Wed 19-Jun-13 12:36:12)

You don�t do anything to the router its all-automatic and controlled by the exchange MSAN (Multi-service access node). You just switch off the power to the router last thing at night then next morning switch back on and see if it makes any difference to your connection speeds. By now with all the errors your connection should have changed to Interleaved.

Edited by deleted (Wed 19-Jun-13 12:34:13)

In reply to a post by beardedwonder:

I just want my connection back to how it was for 6/7 months. I'm not sure doing anything with the router will do much good.

It seems I have way too many errors and even loss of 'signal defects'.

EDIT: And to take the maximum wee-wee there are four Openreach vans parked up opposite my house right now! I had a chat with them and they're working on someone elses line fault.

Maybe there is a fault in your street cabinet that is affecting everyone in your street.

In reply to a post by E7er:

Maybe there is a fault in your street cabinet that is affecting everyone in your street.

I'm pretty sure it isn't a larger fault, otherwise the engineers would have told me.

In reply to a post by beardedwonder:

I'm pretty sure it isn't a larger fault

No, it can't be; it only takes 4 OR vans.