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I'm pretty sure it isn't a larger fault No, it can't be; it only takes 4 OR vans.
Well they've all gone and my connection's still [censored]. You missed out the most important part of the quote, I had asked them if it was an area fault that they were working on and they said it wasn't. They were probably waiting to take their lunch break together, only one of them seemed to be doing something.
Edited by deleted (Wed 19-Jun-13 14:04:40)
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The engineer said something was broken on the pole and water had been leaking onto a connection. That was replaced, so I'm back up and running now. The speeds are not great at all, I had a follow up call from EE and they've reset my profile, was give the usual 10 day spiel so will see what happens. I seem to remember last time there was an immediate jump in speeds after the fault was repaired.
Connected for ~10 minutes:
| Text | 1
23
45
67
89
1011
1213
1415
1617
1819
2021
2223
| Line Status --- SHOWTIME
Link Type --- Interleaved PathOperation Mode G992.5(ADSL2+) G992.5(ADSL2+)
Data Rate InformationStream Type Actual Data Rate
Upstream 759 (Kbps.)Downstream 4626 (Kbps.)
Defect/Failure Indication
Operation Data Upstream DownstreamNoise Margin 5.8 dB 5.9 dB
Line Attenuation 20.7 dB 34.0 dB
Indicator Name Near End Indicator Far End IndicatorOutput Power 10.1 dBm 0.0 dBm
Fast Path FEC Correction NA NAInterleaved Path FEC Correction 1923 0
Fast Path CRC Error NA NAInterleaved Path CRC Error 0 0
Loss of Signal Defect 0 0Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 0 0Error Seconds 0 0 |
Edited by deleted (Wed 19-Jun-13 21:05:36)
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Well it's better but only just. Not what I'd expect, 12+ Meg, and wouldn't expect it to change over 10 days.
PS: You missed the most important part,  , of my previous post
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Well it's better but only just. Not what I'd expect, 12+ Meg, and wouldn't expect it to change over 10 days.
Why won't it change over the next 10 days? Is there anything that I can or should do? (preferably not involving ringing EE!)
Will the modem re-sync on its own? Or does it have to be disconnected to then try and connect at a faster speed? Will it automatically change to fastpath?
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Cuz as you said "I seem to remember last time there was an immediate jump in speeds after the fault was repaired" and that is my experience.
The router will re-sync on its own if deemed necessary, but there is no harm in giving a prod, say once a day in daylight, by rebooting. Fast Path will be decided auto by the DLM.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Cuz as you said "I seem to remember last time there was an immediate jump in speeds after the fault was repaired" and that is my experience.
The router will re-sync on its own if deemed necessary, but there is no harm in giving a prod, say once a day in daylight, by rebooting. Fast Path will be decided auto by the DLM.
I've read that it's a good idea to leave it off for a while 10 minutes or more so that the DLM doesn't think that it's disconnecting because of a dodgy connection, is this correct?
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Think it's an urban myth. It's more the frequency of discons rather than their lengths. I just switch it of for a few seconds; seems to do the trick.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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I left the connection off all night and it's reconnected at exactly the same speeds 
I think the last time I was in this situation UKDoc helped but I don't think he's around anymore.
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I tried a quiet line test today and noticed that it disconnected my BB as soon as the call went through. If I listen to the phone whilst the BB reconnects I can just about hear what sounds like old dialup noises.
I have reported this to EE and was told that it will take 48 hours for someone to get back to me about the problem!
Just to make sure, I have tried a spare brightbox and filter (through the test socket). I'm at a loss as to what's happening especially seeing as the engineer that came yesterday said he'd cleared the high resistance fault.
Any ideas what the problem could be? Nothing has changed with my setup since I had the great connection for 6/7 months.
Edited by deleted (Thu 20-Jun-13 20:41:20)
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After three weeks, one engineer no show and three engineers my broadband is back up and running at full speed. The problems got so bad that every time the landline was used the broadband would disconnect.
The first engineer said there was a high resistance fault, replaced a bag and some connections at the pole. This didn't do anything and I got stuck on interleaved.
Second, said there was faulty EE equipment at the exchange and changed the ports that I was connected to. Had a slight increase in speed but no real joy.
Third, said there were definitely problems with the line at multiple points. Fixed everything and stuck a new filtered fibre socket for me!
Uptime 8:30
Stats:
| Text | 1
23
45
67
89
1011
1213
1415
1617
1819
2021
2223
24 | Line Status --- SHOWTIME
Link Type --- Fast PathOperation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data RateUpstream 1167 (Kbps.)
Downstream 15705 (Kbps.)
Defect/Failure IndicationOperation Data Upstream Downstream
Noise Margin 5.5 dB 5.0 dBLine Attenuation 18.9 dB 32.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.0 dBm 0.0 dBmFast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NAFast Path CRC Error 2693 40
Interleaved Path CRC Error NA NALoss of Signal Defect 1 0
Fast Path HEC Error STR 2175 15Interleaved Path HEC Error NA NA
Error Seconds 518 32 |
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