Ten day wait is their call centre script no reason a reset of dlm/banding cannot be done

The answer was 10 days from both UK and overseas call centre, with BT blamed as not moving before then.

SOLVED:

- Called EE and told them straight that it was a problem with banding. Insisted that i was transferred to the relevant department ("fault management department"). Insist that they reset your line and after much pestering i finally got transferred to level 2 and they removed the banding and the problem was solved

The amount of trouble and hassle to get a simple thing like this is ridiculous.

TIP for anyone experiencing the same problem - be pushy, don't let the customer service scripts bully you, don't even let them call you back. Use key words like "banding " "fault management department" "escalate my matter" and hopefully you can get it done

Thanks for the support!

Well done!

In reply to a post by jusmarc:

The amount of trouble and hassle to get a simple thing like this is ridiculous.

That's the trouble with EE. Are they so stupid to hope that a user won't notice a sync speed drop from multi-Megs to a few hundred K and not phone up to complain?

Glad you got it fixed. A lot of users on this forum have experienced the same problems, including me. That's why I can't wait to leave. Any ISP is fine when everything is running smoothly it's when you run into problems that you find out how good or bad they are. Even worse when EE cause the problems, refuse to accept it and fob you off with the BS 10 day wait.

We will send them a collective bill for all our time I think

They seem a total nightmare, certainly worse than the worst I have come across. My recently switched friend is not only banded, but has also hit billing problems within three days of activation. Billed full BB & LL monthly amount, despite router not delivered at activation and the phone not being switched for another two weeks. It does not end there, as there is no promised reduction for the initial three months. Signed up over the phone with no proof of what was said - Total nightmare outfit.

Never had a billing issue with Orange. They are always spot on and when they promise a refund/free month in compensation for a technical issue they always kept their promise.

No, it's only spoken unintelligible Support that let them down. But usually you do not need to resort to this. A written letter always does the trick for me.

Yes, an email has sorted a credit for next month to correct the billing issues. Don't think much of the and the way it drops Wi-Fi requiring manual device reconnection.