Problems leaving Be

I am trying to leave Bethere.co.uk after joining them in Feb 2006. Unfortunately, they won't let me leave without either paying an express disconnect fee of £40 (10 days notice) or a standard disconnect package of 3 months (and associated fees).

I signed up for Be under the impression that there was no notice period and I could leave as I wanted to. I don't see why I should pay for a service I will no longer be using as I have already moved out.

Is there any way out of this? What if I were to just cancel my credit card?

Thanks.

Those are the conditions you signed upto so will have to abide by them, 3 months notice or express cancellation fee.
As for cancelling the card

Be`s terms are very clear, its a 3 month cancellation.

Or pay the Express Fee.

They have AFAIK no hidden Terms regarding leaving.

Canceling your Card will not absolve you from the debt & will likely lead to a collector adding to the debt.

There are numerous posts regarding Be being a 3 month contract, it isn`t hidden, nor is it very hard to find the details.

IMHO... Its a pay up or wait for the eventual debt collection agency letters.

No excuse for not paying.

In reply to a post by Anonymous:

I signed up for Be under the impression that there was no notice period and I could leave as I wanted to. I don't see why I should pay for a service I will no longer be using as I have already moved out.

Is there any way out of this? What if I were to just cancel my credit card?

Unfortunately, it's not BE's fault you didn't read their quite clear terms & conditions, so why should you be able to get out of this?
The fact you "were under the impression" could just mean you thought there was no notice period (which is, by the way, nonexistent in the broadband world - all suppliers have at least a one month notice period).
Or did they actually tell you there was no notice period? Do you have this in writing, or some other proof, or was it really you just not checking what you were about to sign up for?

Fortunately, not too many people are forced to move house with less than 3 months notice, so you are in the minority (not much help for you, but it's OK for everyone else).

Are you moving to somewhere not covered by the BE network (because you do know they do a home move service, where they transfer your account to your new address, and even waive their broadband connection fee)?

Unfortunately I don't have the T&C from the date I signed up on Feb 2006, and I think Be might have changed it in the intervening months.

If you can show me the T&C from that time or know for a fact that it hasn't changed, then I'll cough up. Until then when I signed up, I distinctly recall signing up for a package that allowed me to cancel at any time.

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http://www.lovemoney.com/news/credit-cards/avoid-thi...

A number of news items from around the launch date ( Sept 2005) mention the 3 month notice such as this and this

Obviously they make no real big fanfare of this disconnection fee until it's time to disconnect. Then it suddenly appears before your eyes. When you sign up, you're so excited that you might get a good, reliable, trustworthy and fast internet service, that you might miss the details. When the reality hits that Be is actually one of the most mediocre ISPs out there, it's way too late.

Trust me though, it's well worth £40; consider it a get-out-of-jail forfeit. Be will also harass you with despicably rude e-mails about returning the "BeBox" so make sure you send it back immediately.

In reply to a post by Anonymous:

If you can show me the T&C from that time or know for a fact that it hasn't changed, then I'll cough up. Until then when I signed up, I distinctly recall signing up for a package that allowed me to cancel at any time.

We don't have to. It's your problem, not ours. Maybe next time you enter a contract, you'll keep a copy of what you signed up to ?

In no disrespect when I signed up they did mention this on the site, I think I even saw it on a few e-mails I was sent and customer service did explain clearly what was going on, in all fairness they have a pretty clear policy which I think most of their users are made aware of.

I had to leave the connection as I was moving house and had to pay the £40 fee.

In any terms if you stay for three months you're either going to burn up £40/£52.50/£64.50 worths of cash so it's a good way out.

I'd pay the £40. It took them over six months to cease my line when I gave my notice.

In reply to a post by dubpixel:

Obviously they make no real big fanfare of this disconnection fee until it's time to disconnect. Then it suddenly appears before your eyes. When you sign up, you're so excited that you might get a good, reliable, trustworthy and fast internet service, that you might miss the details. When the reality hits that Be is actually one of the most mediocre ISPs out there, it's way too late.

Trust me though, it's well worth £40; consider it a get-out-of-jail forfeit. Be will also harass you with despicably rude e-mails about returning the "BeBox" so make sure you send it back immediately.

What on earth has upset you so much that you make clearly ludicrous statements like that?

Ah - I have now read all your posts since registering. Looks like you were better off at Be than where you are now. Especially as the temporary problems you had there seem to have been sorted out for everybody else.

I now understand "When you sign up, you're so excited that you might get a good, reliable, trustworthy and fast internet service, that you might miss the details." Calmness, aforethought and rationality don't seem to be your strong points do they?

They still send me texts saying my credit card has expired even though it was a year since I cancelled my service with them

In reply to a post by ckupris:

They still send me texts saying my credit card has expired even though it was a year since I cancelled my service with them

A bit poor, but your complaint is a long way from calling them one of the "most mediocre" ISPs. Anyway, I bet it's true that the card has expired .

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In reply to a post by dubpixel:

That'll be Be*s service

You're easily confused

If you feel this error is a problem with the server then please contact [email protected]

In reply to a post by dubpixel:

You're a fanboi, well done. You stick with your puppetmasters, you're doing well.

Isn't that the standard lamer response by someone who has lost the argument?

Comparison with good ISPs.
Comparison with mediocre ISPs. (The inclusion of Enta in both is deliberate).
Comparison with poor ISPs.

In reply to a post by dubpixel:

Reading and remembering which posters have made a particular comment don't seem to be your forte, Roberto.

I must admit I have no idea what that remark means.

Nothing to do with Be, nothing against people who have problems with providers, but don't make stuff up

Post was in a section of the bbs anonymous users don't have access, i.e. a benefit of registering

Basically it looks like a warning about CCA's i.e. Continous Credit Authority, where someone can charge your card for amounts they decide and when they decide, i.e. Direct Debit gives you more control and a guarantee

They are also known as Recurring Payments

http://www.moneysavingexpert.com/banking/direct-debi... gives the low down

Post deleted by dubpixel

Edited by dubpixel (Thu 19-Mar-09 00:39:19)

Post deleted by dubpixel

In reply to a post by dubpixel:

They have, in the very recent past, blocked perfectly acceptable pages

Acceptable to you perhaps, but those pages were on the IWF watch list.

Perhaps they need to look at http://www.thinkbroadband.com/news/i/3819.html to get an idea of what was going on.