BT Interleaving....

OMG someone please help!!!

i have rang BT a number of times and noone seems to understand my request...

Disable Interleaving!

does anyone have a direct number to the right people i can ask, or does anyone have a email address ?

Thanks alot in advanced

BT_Care. Good people on these forums. Click the email link at the top of this page.

In reply to a post by marc2510:

OMG someone please help!!!

i have rang BT a number of times and noone seems to understand my request...

Disable Interleaving!

does anyone have a direct number to the right people i can ask, or does anyone have a email address ?

Thanks alot in advanced

Try the correct term: Enable fast path

hehe sorry according to the guys at BT its Disable Interleaving "there is not option for Fast Path"

In reply to a post by marc2510:

hehe sorry according to the guys at BT its Disable Interleaving "there is not option for Fast Path"

So is it working now?

Thanks alot

Not yet, i have just sent a mail to Btcare so i guess its watch this space

quick replies on here very suprised

Thanks

In reply to a post by RobertoS:

BT_Care. Good people on these forums. Click the email link at the top of this page.

Looks like im having to wait 10days+ i have Messaged BT_Care twice got 2x read receipt's and still no reply.

i was hoping it was going to be this easy :

http://forums.thinkbroadband.com/bt/t/3670397-re-int...

-------

if any1 else has any other solutions please let me know

Also is there a direct line to BT support? I dont mean to sound racist but i would like to speak to a english person, i have spent too long spelling out "interleaving"

Marc

In reply to a post by marc2510:

Also is there a direct line to BT support? I dont mean to sound racist but i would like to speak to a english person,

Yes, direct here: http://bt.custhelp.com/app/contact_email/c/346,401,773 . Race/Accent no object!

Is your ISP BT Broadband?

I used that once to try and get Interleaving switched, I was called back by someone who had no idea what it was and when I asked her if she worked in the 'Technical department' she said no 'Billing' but would transfer me...

the guy who answered after a long session on hold then said to me they have an online support page I could try and email... said I already did that!

Then asked me to spell interleaving as he didn't know what it was and would have to look it up - I reply "ARE YOU SURE YOU ARE THE BROADBAND TECHNICAL DEPT!?"...

Soooo 6 months on and over ten attempts later I'm still trying to get it switched to fastpath...

There are separate forms for Billing & Technical Queries. You sure you used this Technical one?

yeah.

http://community.bt.com/

The Mods are BT employees. You will need to contact them, the link to this is posted earlier in the thread.

Edited by NilSatisOptimum (Tue 07-Jun-11 22:37:41)

In reply to a post by FRS_Plunderer:

I used that once to try and get Interleaving switched, I was called back by someone who had no idea what it was and when I asked her if she worked in the 'Technical department' she said no 'Billing' but would transfer me...

the guy who answered after a long session on hold then said to me they have an online support page I could try and email... said I already did that!

Then asked me to spell interleaving as he didn't know what it was and would have to look it up - I reply "ARE YOU SURE YOU ARE THE BROADBAND TECHNICAL DEPT!?"...

Soooo 6 months on and over ten attempts later I'm still trying to get it switched to fastpath...

least im not the only one......

cheers for all the support, is there any ISP that do not have interleaving ? im thinking of switching my ISP.

thanks agen for all the help