Internet disconnecting regularly?

Hi, so we joined O2 about a week ago. For that week the internet seemed to work fine, so my family tells me. I was in France so I wasn't using it.
Yesterday I came back to England and the internet regularly started to disconnect.
After about 2-3 hours it would disconnect and take about 3-5 minutes to work again.

Here are some of my router stats, if you need more please tell me how to get to them:
DSL Connection

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Uptime: 0 days, 0:11:15

Bandwidth (Up/Down) [kbps/kbps]: 1.282 / 6.179

Data Transferred (Sent/Received) [MB/MB]: 8,69 / 18,43
O2_ADSL

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Link Status: Disconnected

Type: PPPoA

Last Error Message: None
O2_ADSL2plus

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Type: IPoE

Uptime: 0 days, 0:11:13

IP Address:

Data Transferred (Sent/Received) [MB/MB]: 2,19 / 5,12



O2_Static

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Link Status: Contacting DHCP server...

Type: IPoE
Information

1. Device
1.1 Product Name : O2 Wireless Box
1.2 Device Name : TG587nv2
1.3 Serial Number : Hover to view ***********
1.4 Software Release : 8.4.3.K.BL
2. ADSL
2.1 DSL Status : Up
2.2 Uptime : 0 days 0 hours 15 mins 1 secs
2.3 Type : ADSL2+ Annex A
2.4 Line Rate (Up / Down) : 1282 Kbps / 6179 Kbps
2.5 Noise Margin (Up / Down) : 7 dB / 10.3 dB
2.6 Attenuation (Up / Down) : 18.2 dB / 33.5 dB
2.7 Power (Up / Down) : 12.2 dBm / 17.6 dBm
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3. Internet
3.1 Interface Name : O2_ADSL2plus
3.2 Connection Status : Connected
3.3
4. Wireless
4.1 Wireless Network Name (SSID): O2wirelessFAD1C5
4.2 State : Enabled
4.3 Interop : 802.11b/g/n
4.4 Security Mode : WPA+WPA2
4.5 WPA Key : Hover to view **********
5. Useful Links
5.1 Setup
5.2 Restart
5.3 Reset to Factory Defaults

One thing I noticed is that today morning the internet was working fine until I opened up Modern Warfare 3. Is this weird? Because last week Thursday, the day before I left, when I opened the game it was fine.
Is raising the SN Margin the only way to solve this? Because our speeds are only 5mb, and I don't really want to go any lower.
Also, is 5mb the speed which we should be getting?
Many Thanks,

6 Meg downstream isn't great for ADSL2+ on a 33dB line, is it the same in the test socket behind the master faceplate ?

The stats showed it had been up for 11 minutes on the connection with the router on for 15 - did you power it off and on ?

http://forums.thinkbroadband.com/beunlimited/t/41095... is worth a read - may explain other things not related to your line

Edited by yarwell (Fri 06-Apr-12 14:25:27)

I'm not going to complain about the 6mbs, yeah it's a tad slow but I don't want to go to the effort of the test socket. I'm lazy...

Regarding your link, do you think that could be the problem?
When my internet is working, it works fine, it's just the disconnections that's the problem.

Category:

Recorded Events

Time Message


Jan 1 00:02:06 LOGIN User SuperUser logged in on [HTTP] (from 192.168.1.68)


Jan 1 00:01:47 [CWMP] Transaction succeeded, closing connection.


Jan 1 00:01:47 [CWMP] < Empty Response


Jan 1 00:01:44 [CWMP] > Empty Post


Jan 1 00:01:44 [CWMP] < Inform Response


Jan 1 00:01:43 [CWMP] > Inform (1 BOOT)


Jan 1 00:01:43 [CWMP] Connected to server, starting transaction.


Jan 1 00:01:40 GRP Default destination is routed via gateway 188.222.0.1


Jan 1 00:01:40 DHCC lease ip-address 188.222.6.19 bound to intf O2_ADSL2plus


Jan 1 00:01:40 DHCC IP address 188.222.6.19 (255.255.240.0) set on intf O2_ADSL2plus: ok.


Jan 1 00:01:39 xDSL linestate up (ITU-T G.992.3; downstream: 6874 kbit/s, upstream: 1291 kbit/s; output Power Down: 18.8 dBm, Up: 12.2 dBm; line Attenuation Down: 30.5 dB, Up: 18.3 dB; snr Margin Down: 6.0 dB, Up: 5.7 dB)


Jan 1 00:01:38 [CWMP] Connecting to server retry 0.


Jan 1 00:01:16 xDSL linestate down


Jan 1 00:01:03 DHCS server up


Jan 1 00:01:03 FIREWALL level changed to Standard.


Jan 1 00:01:01 FIREWALL event (1 of 1): deleted rules


Jan 1 00:01:01 FIREWALL event (1 of 1): modified rules


Jan 1 00:01:01 FIREWALL event (1 of 2): created rules


Jan 1 00:00:59 UPnP framework enabled


Jan 1 00:00:59 FIREWALL event (1 of 1): modified rules


Jan 1 00:00:59 FIREWALL event (1 of 1): created rules


Jan 1 00:00:48 UPnP framework disabled


Jan 1 00:00:46 UPnP framework disabled


Jan 1 00:00:44 UPnP framework disabled


Jan 1 00:00:20 KERNEL Warm restart


Apr 6 17:11:17 LOGIN User SuperUser tried to login on [HTTP] (from 192.168.1.68)


Apr 6 17:10:56 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:10:23 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:09:52 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:09:08 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:08:30 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:07:50 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:07:11 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:06:36 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:05:58 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:05:16 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:04:43 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:04:01 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)


Apr 6 17:04:00 UPnP action 'AddPortMapping' from ip=192.168.1.67 (Success)

That's my router event log. Is there anything there which looks out of place?

I'm not going to complain about the 6mbs, yeah it's a tad slow but I don't want to go to the effort of the test socket. I'm lazy...

Then there is no point.

Testing in the test jack of the NTE would have proved whether the fault you are complaining of, is down to your internal wiring/set up, and allowed folk to tell you what sync rate you should have been getting downstream.

Sorry, worded it badly.

It's not slow speeds I'm concerned about, it's the disconnections.

Have you tried the TEST SOCKET in case your internal wiring or equipment is effecting things?

you haven't told us enough about these "disconnections" - you seem to have restarted the router a short while before posting each time.

Does the DSL line resync - watch the lights - or is the router rebooting itself, or do you lose internet traffic and reboot it, or...........


If you're too lazy to see how the stats change in the test socket I'm not sure I'm motivated enough to guess what might be wrong without adequate information

Jan 1 00:00:20 KERNEL Warm restart

Apr 6 17:11:17 LOGIN User SuperUser tried to login on [HTTP] (from 192.168.1.68)

did you restart it ?

Cross posted in the O2 forum

http://community.o2.co.uk/t5/Home-Broadband-Home-Pho...

Which light is the DSL light?

And yeah, I know I'm too lazy to check out the test socket, but I just came back from France and was expecting to relax, not to go around unscrewing faceplates and such
>_<

I'll probably get round to the test socket within 1-2 days, but not now, sorry.

As for restarting the router I probably did switch it off and on but other times I just let it fix itself

In reply to a post by Anonymous:

Sorry, worded it badly.

It's not slow speeds I'm concerned about, it's the disconnections.

You miss the point, because it hasn't been spelled out.

Using the test socket and getting the stats then will tell us if there is anything wrong with your internal phone wiring. If there is anything wrong with your phone wiring it would almost certainly cause the slow speeds, but more importantly to you it could cause the disconnections.

If they stop, we know where to look. If they continue, we are then looking for the probable external cause for you to report to your ISP.

As Zarjaz said, if you don't try the test socket, we are urinating into the wind.

In reply to a post by Anonymous:

And yeah, I know I'm too lazy to check out the test socket, but I just came back from France and was expecting to relax, not to go around unscrewing faceplates and such
>_<

I'll probably get round to the test socket within 1-2 days, but not now, sorry.

It takes less time than writing that post!

fair point lol.

Ok well I looked at the lights when I got disconnected.

Firstly they were flashing like normal, then when it started disconnecting they went green, no flashing, and then red for a second then all of them went off except for the power one, and then gradually went back to normal.

Hope this helps,

Last thing if I find that when using the test socket everything is fine, can I continue using the test socket or not? If not, where do I go from there?

Yes, you can keep the router plugged into the test socket indefinitely. I had mine in there for three years with all the wires hanging out until I chucked a faceplate on it.

do you need the other lines that are wired into the front plate you taken out (as that disconnects all the extensions) if not just leave it as it is with the main cordless phone plugged into the filter at that socket

if you do need the other phone sockets, some times you can get the front plate to fit into the filtered side of filter so the house extensions are filtered

other way is buy an Filtered ADSL front plate and wire the extensions into it

Edited by leexgx (Fri 06-Apr-12 23:44:47)

In reply to a post by Anonymous:

fair point lol.

Ok well I looked at the lights when I got disconnected.

Firstly they were flashing like normal, then when it started disconnecting they went green, no flashing, and then red for a second then all of them went off except for the power one, and then gradually went back to normal.

Hope this helps,

Is the router getting very hot? That can cause what you are getting, simple over-heating,and using the wireless connection makes it worse. What sort is it? Some do, but can usually be sorted out.

Edit - ah, TG587nv2.

I don't know a lot about that one, but 585s needed one side propping up 1"/2.5cm or so to help a through-flow of air. Make sure it is on a hard surface, not a soft mat or carpet. Away from direct sunlight and radiators.

Edited by RobertoS (Fri 06-Apr-12 23:51:41)

In reply to a post by Anonymous:

Last thing if I find that when using the test socket everything is fine, can I continue using the test socket or not? If not, where do I go from there?

Neater to put it back, but there are things we can do. Extensions won't work without some sort of faceplate. See my ring/bell wire page. Or fit an iPlate or filtered faceplate as others have suggested. I think you will find a fairly big speed increase that you will want to maintain.

Let's see if it is a over-heating problem first, as that will continue even using the test socket, dammit .

So I can use the test socket as the 'main socket'? The only downside will be wires hanging out?

Also what would you consider hot or over heating? So hot that you can't keep your hand over it for more than 3 seconds? Or warmish kind of hot.

I'm going to get the test socket out this afternoon, but I have to remove the massive wooden cabinet >_>

overheating - so hot it spontaneously reboots.

Most electronics is rated for 55 C ambient, non condensing, so if it feels hot to the touch and you can't keep your hand on it it's deffo too hot.

Does it stay online reliably if you don't use UPnP to open ports on it - could be a software crash.

If I don't open up MW3 it usually stays online.

see if there's a firmware upgrade for the router, or disable uPnP

Most electronics is rated for 55 C ambient......

Most of the router specs I've seen have a maximum of 40C, or in a few cases 45C. Is this simply to allow for a margin of safety?

an environment max of 40 C should allow well ventilated kit to keep the components under 55 perhaps.