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Hi all . . . I hope I've posted in correct place.
For many years had O2 BB on BT landline. Never any probs. For last couple of years have been viewing 6 Swann cctv cams on another property 14 miles away. (M in laws house. she 76, infirm and got neighbors from hell), using Swannview Link.
Sky took over O2 BB a month ago and I transferred line rental payment from BT to them too to save money.
When trying to view the cctv cams I now get a pop up "For the limitation of bandwidth or other errors, IE can't start to preview all the channels" and just one camera image is then displayed. Sky say it's nothing to do with them but I claim it must be cos it was OK till they took over. I have been a Sky customer (land line rental) for 5 days only and contracted for 12 mth (they remind me). I like to give everybody the benefit of the doubt but am feeling betrayed now.
Can anybody shed any light on my problem please ? Is it a phone line/ISP problem ? I've changed microfilters, removed phone ext lead etc all to no avail. TIA Carl
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Are you able to get the connection speeds, attenuations and noise margins, down and up, from your router? If you can, please post them  .
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Hi, Thanx for reply
Router Statistics
System Up Time: 00:19:10
Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time
WAN PPPoA 2316 2760 0 4206 3538 00:17:51
LAN Up 7715 4665 0 313148 16892 00:19:10
WLAN Up 231 144 0 0 0 00:18:47
________________________________________
Broadband Link Downstream Upstream
Connection Speed 5994 kbps 1122 kbps
Line Attenuation 51.0 dB 32.2 dB
Noise Margin 6.1 dB 3.3 dB
________________________________________
Poll Interval:
Seconds (at least 3s):
Set Interval Stop
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Register (or login) on our website and you will not see this ad.
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Well there's no shortage of bandwidth there. That's a good connection speed and margin for that attenuation. Which I assume hasn't changed. So the problem does appear to be within the Sky network somewhere.
Unless coincidentally something has happened to the connection at the other end. Which ISP is that with?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Errrrrrr . . sorry RobertoS I don't understand. If ISP is Internet Service Provider it's Sky.
Sorry if I appear to be thick lol, I'm just old that's all. lol.
I very much appreciate your help.
Carl
Ahhhh. Just realised you might mean where the cctv's are . . . that ISP is BT Broadband.
Carl
Edited by deleted (Sun 27-Apr-14 19:45:57)
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Post deleted by BatBoy
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Have you a neighbour or friend, not on sky. From where you can remote log in. This could at least show where problem maybe.
If you download a test file from this site. At what speed does it download at and is speed consistent.
From what limited experience I have, the download and upload only show you have a good line. Not whether there is a problem further on.
I assume you are on Sky LLU.
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Please can you clarify which ISP is the CCTV cameras connected to and which ISP are you viewing the cameras from? Please also provide the line stat for both connections and confirm if the cameras are wired or wireless?
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We've got most of that .
CCTV cameras are on BT broadband, though we don't know which product, (ADSx or FTTC). He's viewing on a Sky connection that they have moved him to from his Be one, and things were fine while he was on O2.
We have the line stats for the viewing end.
I agree we could do with the BT Product, line stats and wired/wireless. Ahhhhhh. There's a thought. See my next reply to the OP.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Sun 27-Apr-14 22:18:43)
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Hi Carl ,
Jamie543 just raised a question about the cctv end, as to whether they are connected wired or wireless to the router there. But that made me think ...
... have you changed your router at home from the O2 box to a new Sky router?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Hi Guys, Big thanx for your help.
@ flippery. Yes, my neighbour on Virgin media, but I have no idea how to d/l a test file from this site. Don�t know what is LLU? Am on Sky Unlimited.
@jamie543. The 6 cameras are Swann, each wired to the Swann DVR which is connected by Ethernet cable to BT Broadband Hub. I will drive over there tomorrow and use a speedchecker thingy to get the line stat and will post it here. (unless I can do it from here somehow)
@RobertoS. Hi again, The cctv end is BT Broadband 10GB/mth. The problem occurred after Sky had taken me from 02 (Feb) but whilst I still had the 02 Router. I wondered if that was the problem so asked them (many times) if I was supposed to have a Sky router. It fell on deaf ears until Customer Solutions Team got involved. Then I got one. It�s been switched on constantly since 25th (so only 3 days) but nothing has changed and now CS Team say they can do nothing more. The line is fine, I can access the internet, so it�s not their problem.
FWIW my experience in life is that (any) things that stop working properly are usually because somebody has recently changed something. (aka The Simpler Solution is usually the more Correct). Only thing I know that changed, is my provider.
Really appreciate your help Guys. Thank you very much.
If PM�ing me would be easier than posting and waiting . . please do it. Thanx again
[email protected]
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http://www.thinkbroadband.com/download.html
Just click the 50MB or 100MB file and time how it takes to arrive. Though usually the speed test at
http://www.thinkbroadband.com/speedtest.html
or
http://labs.thinkbroadband.com/ispa
Will test things just as well.
NOTE: If its just a 10GB allowance you need to check that BT are not counting the upload too, if memory is working they do and it may you have exceeded this and they have slowed things down a lot.
Testing the Sky connection to show its running at the speeds indicated by the modem stats is the first step.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi
The 100mb file took 3 mins at 17:45 hrs (peak time too?)
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So around 4.4 Mbps which is inline with the connection speed
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Further info:
I went next door with an IPad and connected wirelessly, he's on same Sky BB package as me via BT phone line. Result was same as me, only 1 of the 6 cctv cams displayed.
I then went other side next door neighbour with the IPad, he's on Virgin Media (cable?). There we had 2 cctv cams displayed.
Is it beginning to look like the prob is at the cctv end . . ? maybe as you suggest, BT possibly restricting the upload?
Regards Carl
Further further info
When missus takes same IPad to her Mums, where the 6 cctv cams, the DVR and the BT BB Hub are . . . . she can, wirelessly see all 6 cctv cams on the IPad.
Does that explain anything ? ?
Edited by deleted (Mon 28-Apr-14 19:37:52)
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http://www.thinkbroadband.com/download.html
Just click the 50MB or 100MB file and time how it takes to arrive. Though usually the speed test at
http://www.thinkbroadband.com/speedtest.html
or
http://labs.thinkbroadband.com/ispa
Will test things just as well.
I prefer to save and view test file from Internet Explorer. I can see the speed variation continuously and note any change in speed / stuttering during download.
If OP is on Unlimited then rules out unreliable Connect, I believe.
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Further further info
When missus takes same IPad to her Mums, where the 6 cctv cams, the DVR and the BT BB Hub are . . . . she can, wirelessly see all 6 cctv cams on the IPad.
Does that explain anything ? ?
This would not be using the internet surely only Local Network.
You can check usage by logging into BT Account.
Only way is to test at site using Ipad . There may be a problem with BT line that has caused change or, BT Modem.
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This morning we checked out Ma-in-laws BT BB account on internet and it shows in the last month, uploads and downloads equal at 2.82 GB of a 10 GB account and a monthly average of 2.01GB. (she d/ls nothing. The BB is purely for us to access the cctv from a distance)
So just now we called BT Broadband to ask if they'd changed any settings on Ma-in-laws service. . . . . . And spoke to Shiva in India. . . . . . . . . . . .
Anyway, he said they hadn�t changed anything, then asked for my Sky d/l speed which I told him was 5994 kbps. Being the cynical old [censored] that I am, (Lifes experiences have made me this way) he responded as I expected he (BT BB) would. The problem he says is MY d/l speed.
So, Guys . . are they right? In meantime wife has gone over to her Mums to get the Router Statistics. Will post them tonight.
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To get the CCTV from your mother in laws it will utilise the upload of that service.
have you confirmed what that upload speed is? If its an ADSL2+ service then THAT is the bottle neck plain and simple.
You would expect video from a webcam to operate usually in the 300 to 500 Kbps region, but varies based on what you have configured in each webcam.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi MrSaffron
Wife just rang me with figures from BT Hub but couldn't find figures for Noise Attenuation on it.
Downstream 3.865 Mbps
Upstream 812.8 Kbps
Haven't configured the webcams, they were just installed straight out the box and work fine.
Sorry, they're cctv not webcams
Edited by deleted (Tue 29-Apr-14 12:26:03)
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To get the CCTV from your mother in laws it will utilise the upload of that service.
have you confirmed what that upload speed is? If its an ADSL2+ service then THAT is the bottle neck plain and simple.
You would expect video from a webcam to operate usually in the 300 to 500 Kbps region, but varies based on what you have configured in each webcam.
Do not understand why?
OP has been using the BT upload without any problems for 2 years. Unless there is a problem with the BT line, why should there be a problem now?
There does appear to be a problem somewhere related to BT.
Can Op post exchange or, have I not read previously.
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Well we know the upload which is 800 Kbps and fairly reasonable for ADSL2+ and not likely to have been faster.
Watching six video streams would be difficult with that bit rate, unless bit rate was very low.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Okay 800 Kbps reasonable to stream one IP video stream (note CCTV will stream at similar bit rates to a webcam)
6 at once would be possible, but only if the CCTV system was able to limit each stream to 100 Kbps, which is possible but with no details of the actual system in use and how it is setup hard to say.
This may just be a configuration issue and changes to how the CCTV system handles its streams, i.e. do you access each feed directly from the camera as an IP stream, or is it a web site on the wider internet?
If speed tests show you are able to get around 700 to 750 Kbps (0.7 Mbps) on the upstream, no sign that the connection itself is the problem.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Really appreciate you Guys, Thank you V much for your help.
The cctv cams are Swann 960HD Camera x 6. Display output default is 4:3, 1024x768, Fps 30. We access the cctv images by Swannview Link software which brings up an onscreen panel with a UID, User name and password which I guess is a direct link into the DVR so I would also guess it�s not exactly a website based thing.
I know that we can make changes to the DVR Settings (and maybe the Cams too?), but have not done so. (not sure if we can do it remotely either).
But it worked OK until (coincidentally?) Sky took over.
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Could be hysterical parental controls blocking webcam uploads.
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Irrespective of the Sky change, with just 800 Kbps then 1024x768 video at 30 FPS was not going to support 6 cameras streaming at once, unless quality was very low.
The Sky connection at 5 Mbps should be well capable of handling the 800 Kbps which is the maximum the DVR can upload from the other connection.
To watch a live video feed at a reasonable quality I'd expect around 300 Kbps for each.
The manual at http://www.swann.com/us/support-home suggests you should look at what settings are configured on the DVR for the substream (which is what is served over the Internet) Page 36
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi MrSaffron, thanks for reply,
Sorry it�s taken a while to respond but I�ve been looking for the Manual that you refer to.
I can find only a PDF named, �NVR4-7200 No Resource issue�. That�s not our DVR but I will have later, the correct manual for our DVR in question. (Pro Series 960H H.264 DVR)
Your comment about low quality is true. Via the internet the footage is/was poor. But not that bad we couldn�t see what was happening and more importantly it�s not poor on the DVR which provides the evidence that the Police require. By viewing over the Internet, we can identify (albeit poor quality) footage that we can get the DVR (good quality) to backup and save.
But we can see only 1 cctv camera now. Not 6 as we could before.
C.
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Could be, but unlikely if one is working.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Is the single video you can see at higher quality than previously?
Cannot recall if you've tried watching all the streams on another connection (i.e. not a Sky one) of similar speed to see if they work.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Re:batboy, there are no parental controls in place.
@ MrSaffron, No, in fact I would say it is worse. It occasionally loses the image completely for a few seconds.
From yesterdays post at 19:28 hrs �Further info:
I went next door with an IPad and connected wirelessly, he's on same Sky BB package as me via BT phone line. Result was same as me, only 1 of the 6 cctv cams displayed.
I then went other side next door neighbour with the IPad, he's on Virgin Media (cable?). There we had 2 cctv cams displayed.
Is it beginning to look like the prob is at the cctv end . . ? maybe as you suggest, BT possibly restricting the upload?
Regards Carl
Edit: But all the cams are working fine when wife connects IPad to DVR via Wireless lan when she visits her mum
Edited by deleted (Tue 29-Apr-14 14:47:01)
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Hey Guys
I just checked the Ma-in-laws CCTV and they're all working ?????????????????
Am trying to post the image
Edit: Can't sorry. Anyway it's working now. Should I check Router speeds again to see if anything has changed?
Edit 2: Router speeds here (sky) same as yesterdays. Also wife just checked BT router at her mums and they're same as earlier today. Baffled or What. . . .
Edited by deleted (Tue 29-Apr-14 15:54:52)
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Down to the variability of the Internet maybe
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Maybe there has been a problem or congestion needing additional capacity her exchange? If you tell us her exchange, not yours, we should be able to check that.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Wow.
The postcode of the BT BB Hub is S41 8EL.
Which exchange it is, I know not.
Will provide all info I can, just ask me
Regards C.
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I found this:
General Information
Exchange name: Chesterfield
Exchange code: SLCD
Location: Derbyshire East Midlands
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I noticed when I changed from Be to Sky that some images on some sites didn't load up. But after a few days they did. Not sure why. Sounds like a similar issue.
Glad its worked out now.
Demon => Freeserve => Pipex => Be => Sky
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Possibly stale DNS - full factory reset on the Sky router and ipconfig /flushdns on connected pc's.
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Well Guys, I'd like to thank you all for your help. The problem is not sorted even tho yesterday all 6 feeds were displayed. It seems to be pot luck . . . anywhere between 1 and 6 will show. But when it's less than 6 the error message about bandwidth pops up prior to the feeds displaying. But there is little more I can do now, for in next few days I'm away from UK for minimum 3 months. I still think it's something to do with the changeover from 02 to Sky. It's too much of a coincidence. Will see how it goes and maybe move to BT BB in a year as a test. Best Regards to you All. C.
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Well the exchange has been recently upgraded to fibre.
Whilst I do not say this could have any bearing. On exchange here, which is being upgraded to fibre this year, I get problems with audio and video download on an irregular basis on a consistant 32 down 16 up Attenuation BT ADSL2 line. These did not exist a year ago.
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I highly dought switching ISP at your end is likly to improve things as you mentioned even on Virgin Media only 2 of the cams was working. I believe the issue lies at the connection the CCTV cams are at as thats just standard boradband no fibre the upload stream maybe to poor to handle pushing 6 videos feeds out. Does the internet line at the other end have any other devices on it like a laptop or computer which could possible using the upload speed?
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Hi
None at all. The old lady only has a TV with roof aerial.
C.
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