|
|
|
raised a ticket with the help line had no sync since Saturday they called back telling me there was a battery contact fault and i need to contact my line provider, how does one contact their line provider,(bt they dont talk to the public)
|
|
|
They mean who is your "retail line provider", not who is the "wholesale line provider".
Who do you pay the line rental to? They are the ones to contact.
Edited by deleted (Mon 31-Oct-16 11:23:33)
|
|
|
|
bt so how do i contact them
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
|
Dial 150
|
|
|
|
|
|
|
Important note:
If the voice line is otherwise operating fine, i.e. no undue noise etc then any fault that is impacting the broadband side needs to be reported by whoever is the broadband fault.
Just because a fault indicates issue is with the copper, does not mean it should be reported as a voice fault. Why? Because if voice is within voice spec, then a call out charge may be applied and engineer will not look at any broadband issues.
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
voice line works fine called bt on 151 guy ran some tests came back fine told me to call timico back now timico are running some tests need to wait to hear back from them, not getting anywhere fast 
|
|
|
If you are not getting the service which you think is required I suggest you PM Neil Armstrong of Timico, who often posts in the NewNet forum; in my experience he is very helpful.
Maybe the NewNet forum should be renamed "Timicio - formerly NewNet" ?
NJSS
|
|
|
So how are Timico seeing battery fault test results ??
|
|
|
|
Hi there,
Sorry to hear you're having problems. If you can PM me the incident number I can see where this is at.
Thanks
|
|
|
|
Hi Neil
The incident number is 0707092, the broadband connection went down on saturday night, in short there is no adsl sync, the asdl light isnt even flashing on either router i have tried, also tested at the test socket with the same results.
Cheers
Lewis
|
|
|
|
Thanks for the details Lewis. A fault was raised to TalkTalk Business for this yesterday. They did have a major incident in your area following some planned engineering work that went wrong. But we now think that was a red herring and didn't affect your line. The remote line testing we've done has given some contradictory results so we think an engineer visit it required because clearly the line isn't working properly.
|
|
|
Please update us; I hope everything is now resolved.
Good luck.
NJSS
|
|
|
|
Bit of a late reply, the no sync issue was resolved after a few days, then less than 24 hours later there was a separate line fault that took out the voice line and left the broadband reconnecting every hour or so at 1500 odd Kbs, had too wait a few days for an engineer, he went down a bt man hole across the street and everything has been fine since.
|
Pages in this thread: 
Print Thread
DG834MAN
