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I have used all the correct settings for a Gmail account in my Outlook app, kindly given by them. but at the 'test' point the In Progress shows forever with no Progress. Having been advised that I should Allow less secure apps access to my Gmail, I have made the change but the situation remains the same. It seems there is no telephone Gmail help and I can't navigate my way to any useful help online. There doesn't even seem to be Chat help!
Can anyone advise please.
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As suggested in private before going further you need to make sure the computer is malware free after the close call with fake support numbers.
https://www.malwarebytes.com/ is a good choice to help check a PC.
Back onto the GMail and Outlook, you need to tell us what version of Outlook you are using, since there are many and finding a guide that most closely matches your version would obviously be good.
Google does not do consumer support over the phone (at least nothing official I've ever encountered)
The final question is what are you wanting to do that the GMail web client will not do?
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thank you for your advice. I do have Malwarebytes installed - used it for a number of years - I'll run a scan in case but it usually stops anything bad in it's tracks.
Outlook 13 is what I use and I have carefully followed Gmail configurations as well as the advice given by Orange. I've checked all the settings against what they should be. I'm still getting the little Gmail popup - it appeared when I changed the Gmail password in my account and then when the test connection ran. It doesn't do anything except disappear when I close it.
I was aiming to import my Orange Contacts to Gmail but for the moment I've resorted to a 2 pronged attack: sent out a few BCC emails asking folk to reply so I can add them; and setting up an away Message in Orange as suggested by EE.
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Register (or login) on our website and you will not see this ad.
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incoming mail server=imap.gmail.com
outgoing mail server=smtp.gmail.com
username='the bit before the @gmail.com of your gmail address'
password=your gmail password
Under 'more settings' and advanced:-
incoming server port 993 and SSL
outgoing is port 587 and TLS
That should be enough to get any recent outlook client working with gmail - been using it for years on many Outlook versions, currently have latest version of outlook.
Edited by Rolandrat (Fri 07-Apr-17 21:37:44)
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outgoing mail server=smpt.gmail.com
It's smtp.gmail.com .
Oliver.
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outgoing mail server=smpt.gmail.com
It's smtp.gmail.com .
Thanks, typo corrected in original reply.
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"malware free" - never going to happen if Google is your email / DNS / analytics / search provider.
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username='the bit before the @gmail.com of your gmail address' I have IMAP working in Outlook 2016 with @gmail.com as a suffix. Google's documentation says "Your full email address", so it's probably best to include the @gmail.com suffix.
I agree with the rest of what you posted now that you've corrected the typo. With Gmail you can check "Require login using Secure Password Authentication (SPA)" in Outlok. If you have two factor authentication enabled, you must generate an app specific password as explained in the Google help pages.
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Are you implying that using any of those services will see malware installed onto your computer?
Analysis of data in the cloud for advertising type purposes is very different to the problems of malware
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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it appeared when I changed the Gmail password in my accoun
Just a thought - I have struggled here andthere with Google/passwords (and won). Can you access your gmail account on the web?
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I have no problem accessing my Gmail webmail but I've dismally failed to activate my Gmail account in Outlook. I've double checked the settings against what Gmail provides but at test stage it just stalls - sits there testing with no outcome! I have wondered whether to let it run and see if there's any resolution. I've also allowed access to Gmail.
That popup does seem to appear less frequently - maybe it will eventually give up!
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I id have 2 stage etc but reversed it because it was causing more problems that it helped. So I'm back to allowing ... apps
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"I've also allowed access to Gmail." Which OS is this on and is it IMAP or POP?
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Are you implying that using any of those services will see malware installed onto your computer?
Analysis of data in the cloud for advertising type purposes is very different to the problems of malware
Yes.
Wikipedia definition of malware:-
"Malware, short for malicious software, is any software used to disrupt computer or mobile operations, gather sensitive information, gain access to private computer systems, or display unwanted advertising"
I'd say that describes Alphabet / Google to a tee.
Remember, if you get something for free, that makes you the product.
Alphabet / Google don't just sell your data to advertisers, they harvest your information to create datasets and in the case of email, they harvest your contacts, scrape your incoming emails for data on the sender, creating datasets on people and entities that have not explicitly consented to Alphabet / Google's terms of service. All in all, 'malware' seems to fit their business model pretty well.
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Windows 10. Gmail is IMAP. I was told on this forum that Google doesn't trust MS and regards it as a less secure app. Hence the need to open access.
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As mentioned before, if you enable two factor authentication in Google/Gmail you can generate an app specific password and keep "enable less secure apps" disabled.
Oliver.
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Windows10, Outlook10, GMail on POP, 'insecure' turned on and all works fine.
Looks like you fit this suit and you say this does not fix it?
https://support.microsoft.com/en-us/help/2984937/out...
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Thank you, and have that password but, to be honest, until I can get Gmail downloading into Outlook, I'm keeping it simple. If I can't get access with my regular password I don't feel comfortable about using an alternative - yet!
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My setting are as you describe but my log in username for Gmail is my whole email address Another forum user has pointed out that out. I will try it, though.
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Doesn't work, except that the test failed at least. Previously there has ben no result at all.
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Do you have an over agressive malware protection or firewall blocking ports 993 and 587?
Edited by deleted (Mon 10-Apr-17 09:16:30)
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I have no idea. I do have Premium Malwarebytes.
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Try disabling it briefly and try again to connect to gmail.
Don't forget to re-enable it when you're done.
That will at least tell you whether Malwarebytes is causing the problem.
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Just tried adding my gmail account to Outlook and had it up and running in about 30 seconds.
I'm using a Mac and Office365, but literally all I had to do was use the Wizard, select other email account and then provide my full email address (including the @gmail.com bit) and password and Outlook did the rest.
I really think your problems are to do with your own computer setup rather than a fundamental issue with Outlook talking to gmail.
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I've given this some thought and a) changing my 'username' got a negative result - but a result for all that.
b) Malwarebytes always pops up an alert when blocking something. You can't miss it.
I've got a friend who uses both and works in the field helping me out later this week, but thank you for your input.
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You've forgotten More Settings / Outgoing Server: Requires Authentication Using same settings as Incoming. It's not defaulted.
If Outlook doesn't offer TLS you can use instead Outgoing on port 465 and SSL.
It's all in :
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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You may find it better not to let Outlook test your settings but just put them in manually and test them yourself by sending yourself an email.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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