I’m not sure what you mean by “exit fee”. If you are in a minimum term contract and migrate away, then you have to pay off an amount equivalent to what profit they lose. Note! Not the full amount of the outstanding term.
If you cease you connection completely instead of migrating then that often incurs a fairly small “Cease fee” that the ISP is charged by Openreach. Some pass it on, and some don’t. That would be on top of any early termination charge.
What to do about Plusnet here and now is more difficult. The people on the help lines or in forums, Twitter, chat and so on can’t help. You have to ask to speak to the “Retentions” department.
If you say you are going to leave because if this new price, they can nearly always offer you a deal that might even be lower than you were paying before. There are some problems with that as well though.
It will always be accompanied by a new minimum term, of 12, 18 or 24 months. But you are in the driving seat so can just say the term, if over 12 months, is too long. Or the overall offer is still too costly, or both. Secondly, the reps in that department seem to have a personal allowance per month to “give away” in offers. They use them in different ways and offer better deals at different parts of the month, depending how they want to handle it.
It nearly always pays to ring more than once on different days, having made sure the latest offer is put on your file when it is made, for you to think about. You can then start by saying you still don’t think it is good enough.
Finally, there are some ISPs that offer straight monthly contracts at sensible prices with no minimum term these days. One that does is Pulse8broadband, and maybe Uno and Aquiss. I’m not sure about those last two, but all three have decent reputations. There may be others that slip my mind at the moment.
Make sure that you are looking at the cost of phone line as well as broadband, and whether Vat is included.
My broadband basic info/help site - www.robertos.me.uk.
Domains, site and mail hosting - Tsohost
Connection - Three 4G, tbb tests normally 35-45Mpbs down, 65Mbps off-peak, 9-24 up.
"Democracy means simply the bludgeoning of the people by the people for the people." Oscar Wilde
Edited by RobertoS (Fri 08-Nov-19 13:11:35)