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Hi all, i have been having problems with my virgin 350mb broadband for over 6 months now and cant get it fixed. I have replaced the Hub 3 and installed a deco P9 to help. Whilst this has helped wifi signal i am still having 7-8 drop outs where i cant connect and have to keep restarting the box. Now been told by Virgin its just their network cant cope. I have been recording data on the tool on here but i have no idea how to use it. Can someone help please.
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On https://www.thinkbroadband.com/my-profile#bqm assuming you are logged in there is a share button on the right hand side for the BQM you are running, click that followed by share snapshot graph, click the generate button and then copy and paste the direct link into a post e.g.
https://www.thinkbroadband.com/broadband/monitoring/...
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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A normal looking BQM for Virgin Media
Though stopped seeing responses at approx 10:15am which could be one of your outages, or based on length looks more like IP address monitored has changed.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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I am at my wits end tbh. Tried modem on modem only and router mode. P9 helps a bit but there are times when we just cant connect. We have approx 30 devices connected and virgin say so problem with network but we cant get connection up to 7-8 times a day at the minute and just not sure what to try next.
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i should of said thank you for your help it is appreciated.
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Other than the block of red ongoing no other signs of the connection dropping for 30 seconds or longer several times in the day, you would see a top to bottom narrow red block if that was the case.
30 devices might be swamping the NAT table of the router, both the SuperHub when you used it as the main router and the new wireless system.
A pain but suggest trying to cut down the number of devices used for a period of a few hours to see if things improve. if they do then a more powerful router in terms of NAT table is needed.
Another possibility is that the drop outs are not the connection vanishing but DNS resolution problems, and the way to check this is to manually set the DNS servers used by a device and see if that one keeps working when others have problems.
Google DNS servers 8.8.8.8 and 8.8.4.4
OpenDNS servers have a handy guide for different operating systems https://use.opendns.com
Another thing to do is leave a common prompt open and pinging a server that normally responds and see if the ping train drops when other activity stops working.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thank you for that will try out the suggestions. I bought the TP lInk Deco P9 as it says it can handle upto 100 devices. We have a lot of smart devices which dont take much bandwidth but i guess they all create a connection. Appreciate you help and fingers crossed i can sort it out.
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Marketing speak might be kicking in, i.e. might support 100 devices over TCP but a lot would depend on what they are doing. Devices like Google Chromecasts are bad for flooding connections in terms of number of packets.
Also if using the HomePlug aspect of the Deco P9 it might be that this is one of the causes of the intermittent issues.
The TP Link Deco support forums also have people moaning about intermittent wifi issues, but not read enough to see if there are specific solutions.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi, following your advice i removed the P9 Deco and went back to the virgin box with a couple of powerline extenders they provided. The system appears a little more reliable but still getting outages which i suspect from the attached is down to latency which again may be being caused by volume of devices. Can you confirm if by assumption is correct and does anyone have recommendations for a better router that can handle more connections please.
https://www.thinkbroadband.com/broadband/monitoring/...
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No real sign from the BQM that latency is an issue.
The peak time which is when the blue area looks to be is wider than you'd like, but that is probably local congestion rather than your hardware or router.
Thinking you may just be seeing intermittent Virgin Media core network issues rather than hardware falling over at home based on current BQM
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi, following your advice i removed the P9 Deco and went back to the virgin box with a couple of powerline extenders they provided. The system appears a little more reliable but still getting outages which i suspect from the attached is down to latency which again may be being caused by volume of devices. Can you confirm if by assumption is correct and does anyone have recommendations for a better router that can handle more connections please.
Latency won't cause outages. Go to the Hub web page (https://192.168.0.1/) and don't enter any password, just click the Check Router Stats option at the bottom. Go to the last tab, Network Log.
Check to see if you have any critical entries, such as "T3 time-out" or "RCS partial service" timed around when you had the last outage. If you do, you need to call Virgin Media and get an tech to visit, there is a problem on the cable network. You can post logs on the Virgin Media Community forum and the forum staff can arrange an engineer if this is the issue.
Most of the discussion in this thread is about the internet network, but that only applies if the cable connection is not faulty itself.
20 years of broadband connectivity since 1999 trial - Live BQM
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Hi I have a number of these appearing on a daily basis. Tech is coming today with any luck so i hope he understands what i am telling him. What does that actually mean?
Appreciate your help
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What does that actually mean?
It means your Hub is losing connection on the cable network, so needs to be fixed. Possibly a wiring fault in the road.
20 years of broadband connectivity since 1999 trial - Live BQM
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Update, tech came today and replaced all internal wiring. They confirmed issue at teh exchange and now arranged for a tech to do that also. Finally some light at the end of teh tunnel. Thanks for all your help it is appreciated.
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Update, tech came today and replaced all internal wiring. They confirmed issue at teh exchange and now arranged for a tech to do that also. Finally some light at the end of teh tunnel. Thanks for all your help it is appreciated.
Good to know they saw problem and have replaced things.
Just so you know, VM don't use the telephone exchanges, they have a completely separate set of wires to different green boxes in the street. Eventually it goes back to a Virgin Media building. I'm in the corner of Hampshire, and believe the central office is in Guildford for my area.
20 years of broadband connectivity since 1999 trial - Live BQM
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