>>Engineers have to provide a reason they did not charge on every single job

I wonder how the ADSL chappie accounted for all the work he did to rationalise our internal wiring on one of our ADSL lines then......
I would have liked to see his excuse for not charging.... is there a box to tick for "Ample tea and biscuits supplied by genuinely helpful and friendly customer"?

S.

A BT Technician will never unfairly indicate that the task was chargeable - however he might where te hcustomer is friendly / helpful indicate that the fault was within the BT side. But if he realises that a fault that does not and never has existed has been claimed whne the customer wants the master repositioning or internal rerumming thne yes he can make comments to thata effect and the customer may be charged.

Positively encouraged to do so. ........ 151 and SP's should be advising of such also.

Hi
Dureing a recent storm here in york Lightening struck the phone junction box for about 12 houses. When bt called to fix my line the engineer said that the line was fine but he needed to enter my house to confirm and test. the box in my house is my property he said not bt's and if the box was faulty he would have to charge me

All telcos, mobile and fixed, are finding ways to extract more money, imo.

Hi, Just to let you know the Anonymous post was mine. I have now signed up.