Internet disconnections

Hi,

For about a year now my internet connection has been disconnecting randomly, usually at night. I have tried contacting BT who could not find a problem with my phone line and also contacted my ISP who did not find a problem aswell.

What happens is my BT Voyager 100's dsl light turns off then it starts reconnecting shortly after which causes the inernet connection to stop.

My ISP is Plusnet could it be their fault and they are not telling me?

Any chance of some router stats, so we can do something other than guess?

I dont use a router, a BT Voyager 100 is a usb modem.

so what speed of service do you have ? See link in sig below there's a link to somewhere that'll know if the Voyager 100 can do stats.

my broadband speed is 2mb/s at the moment. My next door neigbour gets 8mb/s no problems so i cant be too much speed can it?

What do you mean by see sig and go to a link???? can you reply the link please because i dont get what your talking about???

Click on the blue hyperlink, it will take you to some diagnostic advice.

Click HERE and scroll down until you find "BT Voyager 100", and follow the instructions.

Ah ok yes the speed tester said i have:



Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 288 kbps(UP-STREAM) 2272 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1829 kbps

ade from that wesbite it directed me to do get the data and signal rate from the modem and it came out as:

Data RaTE: 288 2272

Line Rate: 320 2304

Need to know line attenuation and noise margin figures to diagnose further.
You're on a fixed speed 2Mbps connection (not one of the 8Mbps 'MAX' connections), so you must have a pretty short 'phone line.

It's possible electrical or RF interference is causing the disconnections, but we need to see noise margin figures really. If that is the cause, it's often fixable (using fairly simple DIY methods), and is essential if you ever plan to upgrade to one of the "upto" 8Meg packages (as your modem will never hold up if it's already struggling on a fixed speed product).