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Standard User dwelly
(newbie) Thu 18-Jun-09 23:37:06
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Internet authentication failed on Thomson TG585v7


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I've been trying to set up a Thomson TG585v7 gateway but it fails to connect to the internet. Four of the five lights on the router go green, one goes red. A message comes up saying: "Your internet authentication failed...Log in as a more privileged user".

When I try to log on at the relevant page, it asks me for a username and password but as I haven't been given either I've entered the ones I use for my "old" Speedtouch router but of course they aren't recognised. Another message comes up: "Name or password entered for Thomson Gateway on dsldevice.lan:80 was incorrect".

How do I get access to the Thomson Gateway and get my router fully switched on to get access to the internet?
Standard User deleted
(deleted) Fri 19-Jun-09 00:01:17
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Re: Internet authentication failed on Thomson TG585v7


[re: dwelly] [link to this post]
 
Try Administrator with a blank password.

Which ISP?
Standard User dwelly
(newbie) Fri 19-Jun-09 00:45:40
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Re: Internet authentication failed on Thomson TG585v7


[re: deleted] [link to this post]
 
Freedom to Surf is the ISP


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Standard User deleted
(deleted) Fri 19-Jun-09 00:48:57
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Re: Internet authentication failed on Thomson TG585v7


[re: dwelly] [link to this post]
 
So did it work?

Did the ISP supply it, or did you buy it from a shop?
Standard User deleted
(deleted) Fri 19-Jun-09 14:00:46
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Re: Internet authentication failed on Thomson TG585v7


[re: dwelly] [link to this post]
 
HI have you checked any labels on the router . Quite often the default user and password are on a label stuck to the router.
Regards Jeff
Standard User dwelly
(newbie) Fri 19-Jun-09 17:59:43
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Re: Internet authentication failed on Thomson TG585v7


[re: deleted] [link to this post]
 
Tried your suggestions, and thanks for them, but didn't work. Got Gateway from ISP and it was free...
Standard User yarwell
(sensei) Fri 19-Jun-09 18:48:23
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Re: Internet authentication failed on Thomson TG58


[re: dwelly] [link to this post]
 
ask ISP for password if they supplied it, may have locked it for remote access or something.

Phil

MaxDSL - goes as fast as it can and doesn't read the line checker first.

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Are your kids pirates ? Limewire, Bearshare, Kazaa, BitTorrent, eMule are all tools of the trade.
Anonymous
(Unregistered)Sat 01-Aug-09 16:08:36
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Re: Internet authentication failed on Thomson TG585v7


[re: dwelly] [link to this post]
 
In reply to a post by dwelly:
Here are the router links without the user and password. Pls check that this is your default gateway: 192.168.1.254.

Broadband Connection - http://192.168.1.254/cgi/b/bb/?be=0&l0=1&l1=-1

DSL Connection - http://192.168.1.254/cgi/b/dsl/ov/?be=0&l0=1&l1=0
Internet Services - http://192.168.1.254/cgi/b/is/?be=0&l0=1&l1=1

Toolbox - http://192.168.1.254/cgi/b/toolbox/?be=0&l0=2&l1=-1

Game & Application Sharing - http://192.168.1.254/cgi/b/games/ov/?be=0&l0=2&l1=4
Parental Control - http://192.168.1.254/cgi/b/sfltr/ov/?be=0&l0=2&l1=5
Firewall - http://192.168.1.254/cgi/b/secpol/ov/?be=0&l0=2&l1=6
Intrusion Detection - http://192.168.1.254/cgi/b/ids/ov/?be=0&l0=2&l1=7
Dynamic DNS - http://192.168.1.254/cgi/b/dyndns/ov/?be=0&l0=2&l1=9
User Management - http://192.168.1.254/cgi/b/users/ov/?be=0&l0=2&l1=10

Home Network - http://192.168.1.254/cgi/b/lan/?be=0&l0=3&l1=-1

Devices - http://192.168.1.254/cgi/b/devs/ov/?be=0&l0=3&l1=0
Interfaces - http://192.168.1.254/cgi/b/intfs/?be=0&l0=3&l1=1

Just for your info user: advanceduser
pass: advanced
This has to be repeated (inputted) twice. Some of the links I gave don't work without the user and pass.

Pls say 10x!!!
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