BT sent out a normal engineer again and they replaced everything from here to the exchange and apparently did a lfit and shift...made no difference at all, so looks like it has to be REIN now afterall Theyre coming today supposedly, I'm not holding my breath though on them finding anything wrong.

In reply to a post by betterthanpele:

BT sent out a normal engineer again and they replaced everything from here to the exchange and apparently did a lfit and shift...made no difference at all, so looks like it has to be REIN now afterall

Doubt it's REIN.

In reply to a post by betterthanpele:

..... replaced everything from here to the exchange....

Someone's telling you porkies. They probably did a pair swap and you've ended up running via the same bad, as Bert pointed out, cable joint.

Thing is if theyve checked the line 3 times now and replaced everything what other possibilities are there? Oh! and for the second day running the REIN people havent turned up. Nice one BT

In reply to a post by Deadbeat:

In reply to a post by betterthanpele:

..... replaced everything from here to the exchange....

Someone's telling you porkies. They probably did a pair swap and you've ended up running via the same bad, as Bert pointed out, cable joint.

Could this bad cable joint be anywhere in the 4-5km distance I am from the exchange then? I suspect porkies are going on because according to xilo they have already done a lift and shift but neither engineer whos been out said they were doing that, the first one was refused it and the second one certainly didnt mention it, just checked the exchange then phoned back to say he couldnt see anything wrong there. and the 3rd visit (the same guy as first) wasn't sure phoned to ask if he could do one and they refused him saying it was definetly rein as it always starts at 9am (which isnt even close to the truth anyway!! 3am last night, it went down for example), plus the ringing problem will happen at will WHATEVER time of day or night it is!
They also said they couldnt do a lift and shift without phoning xilo and getting their permission so it seems odd to me xilo only found out about the lift and shift through bt's notes unless I'm missing something.

Anyway no phone support from xilo as its the weekend so i've wasted half the day yesterday and half the day today with no idea whats going on, I need to go out this afternoon to get a fathers day present (late i know) and no idea if i'm still supposed to be expecting a bt visit or not! I cant speak to bt directly and am in the middle of this whole mess, and worst of all I'd be expected to pay what £600 now for 3 visits amounting to nothing?!

In reply to a post by betterthanpele:

Anyway no phone support from xilo as its the weekend so i've wasted half the day yesterday and half the day today with no idea whats going on, I need to go out this afternoon to get a fathers day present (late i know) and no idea if i'm still supposed to be expecting a bt visit or not! I cant speak to bt directly and am in the middle of this whole mess, and worst of all I'd be expected to pay what £600 now for 3 visits amounting to nothing?!

..but we did reply to your (edit) email this morning saying that the earliest we can query BT on the vist is Monday.

I'm not sure why you think you'll need to pay £600? Only one visit yet was officially charged, which we have not billed you and have already disputed on your behalf as discussed via email/phone earlier in the week.

Since the second visit and the installation of the SSFP - the line has been more stable than before but we feel there is still a problem. However, we can only relay the information BT have given us from the fault on Friday - that another engineer would be there today. Once we find out why that didn't happen - we can then update you accordingly.

Matt

Matt

Edited by uno (Sat 19-Jun-10 18:34:44)

Hi Matt. It's nothing against you or xilo really its just with no phone support I had no idea what was going on. I wrote the above a long time before you replied to the support ticket. It's just incredibly frustrating because I think we both know this rein thing isn't going to solve the problem. And to be let down 2 days in a row by bt takes the biscuit! Also didn't realised they'd only charged for 1 visit as the 3rd guy told me each visit bt would be charging you for 2 hours work. Though he spent half of that on his mobile to another engineer who needed help on another job anyway. And as I said the pair quality test failed 5 times. This seems like a never ending saga!

Oh and the stability always improves over weekend. Tomorrow it probably won't drop at all. But I am on 15db snr and very very slow speeds too and I can still cause errors by incoming calls, i've told everyone I know not to ring my landline too which again may be related to improved stability. But its hardly ideal and I don't think anything bt has done has made the slightest bit of difference. Certainly the slow speed doesn't make any difference to reliability. Last week Thursday morning was terrible so I'll see if its the same this week assuming rein group haven't come and worked miracles by then!

I know - I just wanted to let you know that we're here.

What BT engineers say can often be taken with a large pinch of salt. They often say things that are completely far from the truth.

Each visit is limited to 2 hours in time - that is correct but a charge is not made for each visit.

You're at the top of our list to speak with them about on Monday.

Matt