BT seem to have lost their way. I have this week had some 11 hours of BT OpenReach engineer to try and sort a very slow BT Broadband connection which occurred after their own engineer installed a new BT master socket. 0.25 meg download speed, on an 8 meg line! The engineers themselves say their call centre (where ever it is overseas), is a complete unmitigated disaster - both told me BT were bringing everything back to the UK - lets hope they do. I am now awaiting an SFI engineer also, although, the last engineer says the fault is 100% at the exchange.
Dealing with their call centre is a complete farce really, if it wasn't so irritating and frustrating to do everything over and over again and at snails pace it would be almost laughable!
Lets hope the SFI sorts out the problem - and if there is any question of payment I will remind them that I have been paying for an 8 meg service for several years now and never received more than 1.5 meg.
Why do I feel a punch-up coming on!
Jon