But he's with AOL, so I can't see what TT can do anyway.

As we've been told that they're both the same company I would have thought they could sort it out. What is certain is that TBB can't do so.

It's very nice of him to let us know, but I think that's something he needs to talk to TT about rather than TBB.

Exactly.

It is possible he has ordered a package from TT then contacted AOL to give notice.

However everything we suggest as possible scenarios is just speculation, and if he wants to cancel a TT order that's up to him, as AEP says.

But it raises an interesting question about disconnection: is it always the case nowadays that, when moving from one ISP family to another, a disconnection fee is automatically charged?

For heaven's sake please can we not have the 29th discussion of this?

It is not automatically charged!

A disconnection fee is not chargeable by Openreach if the published migration process is followed. (For one example of the many places where the BT policy has been quoted, see this post).

If BT do not raise a cease charge on the losing ISP then whether the ISP charges the customer is case-specific. If you want some cases then Search over All posts for the italicised term.

For heaven's sake please can we not have the 29th discussion of this?

FWIW The poster that asked has 154 posts you have quite a number more!
You may have seen "29 discussions" on this but maybe the OP hasn't!

Just a thought...

Phone your ISP and ask.

In reply to a post by RobertoS:

But it raises an interesting question about disconnection: is it always the case nowadays that, when moving from one ISP family to another, a disconnection fee is automatically charged?

For heaven's sake please can we not have the 29th discussion of this?

It is not automatically charged!

A disconnection fee is not chargeable by Openreach if the published migration process is followed.

I don't think the migration process applies to LLU though.