Took F2S through the CISAS procedure as they failed to provide me with a service for 3 months, couldn't give me a valid mac and charged me for the three months.
I won the case and just received a cheque for £110-to cover dial up charges and phone calls and three months charges.
Very simple procedure to follow and I'd recommend it if you can't get anywhere with your ISP. Not all use the service but Talk Talk, Tiscali, Pipex do.



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