Good Lord!!!

You are the first person I have ever seen place that interpretation on it, but yours is clearly the only valid one.

How very strange no-one has ever seen that before. I wonder if it is just somebody with lousy English skills wrote that, as it is just a consumer guide, and the actual regulation is the opposite? A search soon seems indicated.

Ummm .

It looks like my surmise a few minutes ago is correct.

See the Code of Practice.

Left hand ... Right hand! Confusing for consumer.

Have logged complaint with Webmaster.

The reply will be interesting. Let's hope it causes a correction to the guide.

which bit ?

seems clear on the issuing :-

A1.5 The Communications Provider shall communicate the MAC to the End-User in writing by letter and/or by e-mail within five working days of receipt of the End-User�s request save for A1.6.
A1.6 Where the Communications Provider has issued the MAC to the End-User over the telephone (including details about the MAC validity period and expiry date and the Broadband Service to which the MAC relates), the Communications Provider is not required to communicate the MAC to the End-User in writing.

In reply to a post by yarwell:

which bit ?

seems clear on the issuing :-

A1.5 The Communications Provider shall communicate the MAC to the End-User in writing by letter and/or by e-mail within five working days of receipt of the End-User�s request save for A1.6.
A1.6 Where the Communications Provider has issued the MAC to the End-User over the telephone (including details about the MAC validity period and expiry date and the Broadband Service to which the MAC relates), the Communications Provider is not required to communicate the MAC to the End-User in writing.

The quote, (with link), in this post doesn't mention the fact the ISP must provide two ways of accepting MAC requests. The full linked document doesn't either. That is the issue. The quoted user info document seems to have it wrong way round.

The provision method isn't in question.

In fact I don't quite see why 1.6 needs to exist as a separate point, it could easily be included in 1.5. Perhaps there used to be other differences that made it too complex, but not now. Thats an irrelevant side-issue though, just a comment.

the full doc says

"A1.4 The Communications Provider shall provide its End-Users with two or more of the following contact methods:
telephone numbers;
e-mail address; and
postal address,
for the purposes of an End-User contacting the Communications Provider to obtain a MAC."

confused

Start at this post and follow the threaded trail. XRaySpeX's next post is the issue, where he has highlighted what to me seems an incorrect word in that context. It means receive requests, not provide.

Although there do have to be multiple ways of delivery, that isn't what that document is about.

FYI: This is how I stated it to the Ofcom site:

There is a contradiction between:
HomeConsumersTell UsTelecomsService problemsMigration Authorisation Codes (MACs)
and
HomeConsumersCodes of PracticeMigrations Authorisation Code (MAC) Broadband Migrations Process
w.r.t. means of communications between Consumers and ISPs.

The former, Tell Us, states that ISPs must have at least 2 ways of PROVIDING a MAC and nothing about how consumer REQUESTS a MAC.

The latter, Code of Practice, states that ISP must provide at least 2 ways for consumers to REQUEST a MAC, but that they only need to SUPPLY the MAC by any 1 means.