In reply to a post by RobertoS:

"You, the customer, are a pain in the ass - we have things to do more important than a simple fix on an incorrectly configured line".

It's the Basil Fawlty business paradigm

Well the good news is the engineer came, tested line from my end no problems, he said that he didn't know why i was only getting 500 kbps downloads speed , but then went to exchange and he contacted someone at bt and asked for a reset of the ip profile, came back to my place and router was now showing
Connection Information
Line state: Connected
Connection time: 0 days, 18:41:44
Downstream: 4.656 Mbps
Upstream: 448 Kbps

so tested at bt speed test but it was still slow, but after a hour tried it again and it was on steroids , so it seemed to take ages for all the run throughs to the call centre's it is hopefully working ok, thanks for all the help ,
but i think bt would be better off changing their report handling
thanks all
macca_123