IP Profile mismatch causing slow connection - Plusnet

Hi,

I've been experiencing a much slower broadband connection for about 10+ days now and after looking at my router stats and doing the BT speed test I found that my IP Profile had been set to 1500 instead of the usual 6500+ which my line is capable of. After bringing this to the attention of the Plusnet technical faults team they found that there was "A miss match with my profiles on different exchange systems". They asked me yesterday to do a power cycle on my router and then report back to them if no speed increase had occured.

As you can guess there was no change and my profile is still 1500. There have been a number of customers experiencing similar IP Profile mismatch problems with their Plusnet broadband over the past month and none of us have had any luck getting it sorted out. My question to the experts on this forum is what can I do about getting this fixed?

I have checked the micro filters, router and cables in my home and as you can see from the results below my router seems to be working fine, unless i'm missing something?

Link Information
Uptime: 0 days, 0:25:13
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 1.00
Output Power (Up/Down) [dBm]: 12.0 / 17.5
Line Attenuation (Up/Down) [dB]: 7.5 / 15.0
SN Margin (Up/Down) [dB]: 24.0 / 12.0
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0

Has anyone got any suggestions on how I can get this problem fixed? Should I be getting onto BT about this issue or is it Plusnet I should be pointing the finger at? You can see the correspondance I've had with Plusnet over this issue in the thread linked below.

http://community.plus.net/forum/index.php/topic,9725...

Any help you can give on this matter would be greatly appreciated.

clwv

It's for Plusnet to sort out. Keep chasing them.

In reply to a post by john2007:

It's for Plusnet to sort out. Keep chasing them.

Thanks for your feedback John, these are my current IP Profiles:

BT speedtester results:
Download speedachieved during the test was - 1375 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1500 Kbps

Plusnet Current line speed:
6 Mb

Am I right in thinking the culprit in all this is BT and my local exchange?

What really needs to be known is what caused the low sync that gave you the low profile. As John rightly said, this is for Plusnet to get sorted on your behalf. Don't take any BS off them, if it's still the same 24 hrs later kick off and get them to do what you pay them for.

Hi there,

In reply to a post by Anonymous:

Am I right in thinking the culprit in all this is BT and my local exchange?

Yes, and despite our best efforts, it does seem to have taken some time to sort out. Things should now be sorted though. Running a consistency check against your line certainly suggests that to be the case anyway.

Make yourself heard though if that's not the case of course...

Rgds,