I thonk there is considerable confusion, starting at

They have also said theres no spare capcity at the telephone cabinet and they will have to lay new cables.

That to me implies no spare (working) pairs E-side, but I find it hard to believe as the beginning of this thread was just about the engineer messing up. So that problem wasn't present just a few days ago.

For my money. If their aint no esides, the provide wouldn't be appointed until the planners had conjured up some more.

This sounds more like a routed pair leading to an appointment date and a subby installer breaking off pair two in the lead in butt and panicking. Can't blame him, prolly wasn't mentioned on the three day course.

Standby for some local digging.

Yes, I agree, and it's where we started. I guess he was just given duff info in that phone call.

But the OP has retrieved the end of the broken wire .

Yep, they reckon that the sheathing gives off toxic fumes if burnt. I believe it's only 1m, that goes for dropwire too.

I should be OK then - just got less than a metre of old unused droplead in a cavity near the front door

Ok had the same contractor come. He said there was two spare pairs at the manhole under the road which is beside my property. But he said BT still have not put in cable between that manhole and another point along the way. I dont think it was up to the telephone cabinet, it was between two of those BT manholes where the cable is missing.

So now I must wait again... he filed a report 3 weeks ago when he was last here. He says BT havent bothered installing the cable yet...

So now hes filed a report for the second time.

My question, how do I know BT will fit the cable this time?

I am getting angry its been one month and 2 weeks since I ordered the line and still nothing.

Edited by deleted (Fri 02-Dec-11 11:51:10)

Helliish,

Are the contractors saying that the unused pair is physically missing between the manholes or are they unable to locate it? Seems very odd that there is an unused pair at the cabinet and another unused pair from your property to the adjacent manhole.

He says physically missing, and needs to be put in. When I said oh is it from my property manhole to the cabinet he said no, its from some manhole along the route. He said the cabinet was fine. The cabinet is 600 meters away. I think ive seen like 5 manhole covers along the route to the cabinet. So somewhere between those manholes the cable is missing im guessing.

I have the phone number of the guy from openreach who came around when I thought the road had to be dug up to put the cable in. He is an Access Build Engineer. Would it be worth my while phoning him and asking him to put me on contact with someone from openreach on the ground who can look into this physically for me (I do not trust that contractor one bit and feel he isnt very qualified)

Edited by deleted (Fri 02-Dec-11 13:12:35)

I cant believe contractors are doing this work. Its awful enough when all they have to do is put a socket on the wall.
You need a qualified BT engineer to do a 1057 / pair prove - he would get the line either to your property or tag it either end of a blocked cable (i.e. fully used or faulty) and make the necessary arrangements for an additional cable (if manhole was too deep for him and a buddy to pull one in themselves). Contractors dont have access to the numerous systems and records bt egineers do. I have been to numerous jobs passed back by contractors requesting a line be provided only to find there are spare "stopped" (i.e. voltage on them but not being used) pairs waiting at the dp. Make a complaint and demand a proper BT openreach engineer.

C.