If you can somehow get Openreach involved with the problem that would probably be best if you feel the contractor is not fully qualified.

OK folks line is working now had BT guy sort it out yesterday. Now the problem is BT cant go ahead with my order for infinity. They said they have to wait until their system updates to say the line is fully working. This could be a couple of days.

I was telling him, the line is WORKING, but computer said no, so nothing he can do.

Im betting it will be over 2 months since I ordered infinity before I actually get it. Not holding much luck I get it before christmas.