I plugged mine in and it seems to be doing tests every hour on the hour regardless of the connection being in use which is no good as online gaming disconnects... I have unplugged it and will be asking them to collect it... what a pile of...

re usage, what's to stop a tester sticking the router into a separate VLAN port and throttling it's bandwidth to 512k? Nothing from what I can see...

Have sent emails to them no reply.
The instructions inform you that the Qss light should flash as well as the USB light when working this has never happened other night stopped the Internet working so disconnected the unit and informed them any one have any ideas.
Mike

Nothing really but as with all the different monitoring units reliable results depend on the end user using it correctly.

Any decent statistical analysis will make considerations for obvious outliers such as an 80Mb/s fibre connection continuously showing 0.5Mib/s.

Plus, they're designed to be plugged in and left alone by the average consumer, connected to default equipment supplied by the ISP left at default settings. At least that's what the instructions tend towards.

They're less than quick replying to emails....
Same here i.e. no Qss light flashing - ever - and no £25.00 cheque either!
I'll leave it on for a few weeks then bin it.

I got one and it seems to be testing the line. Tests are quite frequent and quite long as they are clearly showing up as spikes in ping on my BQM.

http://www.thinkbroadband.com/ping/share/e16082c1be6...

Ive just had an email off them , see if they reply this time

Hi There,



We have recently stopped picking up data from your Broadband speed testing device. We wanted to get in touch to see if we can get it up and running again.



It may just be that a cable has come loose, so it would be great if you could please check the set-up of the device.



The main thing to check is that the cable connecting your router to the device is plugged in to the Yellow port labelled �Internet� on the device.



If you need any help to get it set up again, or if you have any other questions, please reply with a number to reach you on and I can give you call to talk you through it.



Of course, you may just be on holiday - if so, have fun and we hope you will be plugging back in on your return!



Many Thanks,

Conor O�Kane

ICM Research

At least they've noticed (finally) if you do get a reply, ask them why it tests when the connection is in use - thanks.

Still waiting for a reply myself after 3 weeks now :/

Been in a month no cheque, also did a survey... when do we see the cash?

will do as i asked that in the email they ignored , quite anoying playing cod2 online and i get massive lag spikes due to the thing "testing"