So the DSL did remain connected and it was only the PPP link that went down when they tested the line?

It just that sometimes an incoming phone call or line test can cause the DSL to drop due to a line fault - but that is one of those possibly unlikely opinionated scenarios that may not be scripted

Broadband State: Connected
Internet State: Connected
Time Connected: 06:35:40
Downstream Rate: 15852kbps
Upstream Rate: 1235kbps

ADSL STATUS

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1235 (Kbps.)
Downstream 15852 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.2 dB 5.9 dB
Line Attenuation 17.6 dB 32.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.3 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 6553 21
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 49232 15
Interleaved Path HEC Error NA NA
Error Seconds 3347 39
Statistics
Received Cells 20842672
Transmitted Cells 9676932

From what I can make out, it's all looking quite good ?

Yes it's certainly holding the connection since EE's intervention, keep an eye on the error rates, when it's convenient, since I don't think we are quite "out of the woods" yet - but I agree generally looking really good in terms of sync speeds and noise margins

Cool, thanks I'm hoping stabilisation is responsible for a large part of the Errors early on - and they settle down as the days pass by. Is Ping affected by the Stabilisation process? Mine isn't excessively high (between 200 - 250ms) but is normally no higher than 50ms. I'm not complaining about it and it doesn't really affect me, but just wondered why that's shot up.

I'm sure I will run out of questions soon

Between 200ms and 250ms is quite long for a fastpath connection.

Can you try 'ping bbc.co.uk' (without the inverted commas) from Windows Command Prompt?

Edited by 4M2 (Wed 03-Apr-13 20:20:57)

In reply to a post by Vince730i:

And the globe light does indicate if PPP link is up or down

The single Globe light doubles up as "In Sync" and "PPP Up"; I think, No Sync = OFF, Sync but no PPP = Flashing, Both = ON.

In reply to a post by Vince730i:

Mine isn't excessively high (between 200 - 250ms) but is normally no higher than 50ms.

To where? Seems high.

Try 'ping bbc.co.uk'; I get 11 ms on Fast Path.

Sky once issued a locked but unlockable version of the white DG834GT (I have one). Also a black Sky DG934G which was a locked version of Netgear DG834G v3.

I'm glad you guys are on here to sort out what I mean

Tested the ping bcc.co.uk and the result was 97.6ms in not sure why speedtest . net shows it about twice that. Very odd stuff.

I'm going to invest in a Netgear Router as trying to mess around with the old one will only lead me back here with more questions

The ping test I used with those results of 200-250ms were to Bristol via Speedtest . net

Just looking at the stats again.

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 1235 (Kbps.)
Downstream 15852 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.0 dB 4.9 dB
Line Attenuation 17.6 dB 32.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.3 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 16027 58
Interleaved Path CRC Error NA NA
Loss of Signal Defect 2 0
Fast Path HEC Error STR 98449 58
Interleaved Path HEC Error NA NA
Error Seconds 5774 63
Statistics
Received Cells 59193972
Transmitted Cells 22655129

Time Connected

Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 10:54:33
Downstream Rate: 15852kbps
Upstream Rate: 1235kbps

Near end error seconds might still be a reason for concern, i.e. 2427 in 259 minutes, but I would imagine that they are at a steady rate rather than in bursts which could cause the DSL to drop.

Ping to bbc.co.uk should really have been much faster which suggests there is an issue with latency.

Problem is now that you are in a situation where the ISP may not be willing to act since your sync speeds and noise margins are really good. See how it goes for the next 24 hours and if the connection holds and throughput speeds are acceptable (especially during your problem Thursday evenings) then you may have to live with the error seconds and slow ping until we can verify the performance of your line with another router/ADSL lead/micro filter in the test socket.