Hi again Boothroyd and all!

I've still not been able to speak to someone at a UK call centre yet but earlier today I managed to speak with a manager at an Indian call centre who told me if I singed up for a PlusNet dial-up service I would get 1 years free Premium Email as long as I dialled in (although he didn't know how often!).

They have passed my details onto Plusnet with the promise that Plus will contact me tomorrow.

Anyone else any other updates????

i forgot about Bt dropping dial up, I had to sort out someone's dial up a few weeks back, thankfully freeola still got a dial up service and i have swapped them to that. Been a while since I set up dial up, i had to remember how to do it.

They also had good sense not to bother with email from the ISP a while back. freeola dial up is pretty good, it seems to do the job. that reminds me I must get another modem just in case theirs goes belly up.

I sent the out-going Chairman, Ian Livingstone, an email and here is his reply;

"We have given customers over a months� notice and offered them a number of alternatives including paying a small fee. For your information, I do not have a BT pension so please feel free to ask about it � I am puzzled that you get so irate about something I don�t have."

That's it in it's entirety! No "Dear..." or "Yours..."!!!! What an ignorant excuse of a human being! If the boss thinks that way it's no surprise no-one else in the company gives a damn about customer (or potential customer) care!

Well, as far as I'm concerned, BT can go sc**w themselves as I will NEVER have a BT service again!

Why were you asking him about his pension?

In reply to a post by aja007:

I sent the out-going Chairman, Ian Livingstone, an email and here is his reply;

"We have given customers over a months� notice and offered them a number of alternatives including paying a small fee. For your information, I do not have a BT pension so please feel free to ask about it � I am puzzled that you get so irate about something I don�t have."

What do his pension arrangements have to do with BT Yahoo? Indeed, what do his pension arrangements have to do with you at all?

I think you have blown a valuable chance to contribute to the discussion on the BT Yahoo migration by concentrating on something which is irrelevant.

Oh, and don't expect Dear... and Yours... on an email, especially when you appear to have irritated the person you approached.

Edited by deleted (Fri 23-Aug-13 12:31:44)

BatBoy,

In my original email to Mr Livingstone, I was making the point that maybe he was leaving BT to enjoy his company pension he might not be interested in the problems of the ordinary consumer. Anyhow, regardless of the content of my original email, any reply should have been courteous .If you are happy to accept such replies in your correspondence you will be among the very few who are!

I'm also awaiting a promised phone call from PlusNet (arranged by the Indian BT call centre yesterday, allegedly) because I was informed by the BT advisor if I/we continued to dial in using PlusNet, I/we would get a year's free BT Premium Email. As yet I have received no call so I am very doubtful about that claim.

In reply to a post by aja007:

BatBoy,

In my original email to Mr Livingstone, I was making the point that maybe he was leaving BT to enjoy his company pension he might not be interested in the problems of the ordinary consumer. Anyhow, regardless of the content of my original email, any reply should have been courteous

As I said, to get a courteous reply you should be courteous in your original email and being derogatory about his pension arrangements is anything but.

For your information, he is joining the government as a trade and investment minister.

BatBoy,

I was courteous in my original email, as I generally am! Once again you missed the point.

I received a phone call from the Belfast call centre and I was assured no-one will be getting Premium Email foc therefore Boothroyd has been misinformed. You have to sign up to PlusNet dial-up service and dial in every 90 days to retain the email addresses free for 12 months.

Personally it's not worth the hassle and I think I'll migrate to alternative free emails...unless BatBoy can suggest an alternative?

It's went quiet in here....anyone have any luck re the email addresses?

Just like you were rightly treated courteously but shortly by Mr Livingston, (no e), because of what might have been a courteous but clearly insulting email from you, I expect you have not heard from PlusNet because there is no way a BT Call Centre person can sign you up to a PlusNet service, and no way they can commit PlusNet to ring you.

With respect, you have some strange ideas about the world.

Edited by RobertoS (Fri 30-Aug-13 19:33:17)