No. I was trying to say that if the GEA link is at the same exchange as the customer's copper termination, I would expect the copper to go to Sky's MSAN, but if the GEA link is at a different exchange I don't know.

If the GEA link is at exchange A with Sky hardware but pstn goes to exchange B without Sky hardware, then that would be a line where you cannot order Sky Fibre.

In reply to a post by MrSaffron:

If the GEA link is at exchange A with Sky hardware but pstn goes to exchange B without Sky hardware, then that would be a line where you cannot order Sky Fibre.

But with BT Retail or Plusnet you could because the line is WLR?

Correct

I think that answers all the questions. Thanks Andrew .

In reply to a post by Chrysalis:

Silver traffic was squeezed, its there as plain as day to see. But another issue is the number of complaints on plusnet's forums and the people messaging me (who seemed too scared to speak out on here).

Are you referring to iOS7 day? What are you seeing from these other people? Get them to post here so we can help them out and work out if there is a problem.

In reply to a post by Chrysalis:

Then we have the mysterious peak time latency spikes that have no official explanation put to them.

Which spikes? We had the issues at the start of this year (broken bits of kit), quite a few thin red spikes in between March and August in the early mornings (we were upgrading and therefore rebooting gateways which were disconnecting and therefore causing a spike of packet loss), and recently large "volcanoes" (as they've been coined!) which turned out to be a BTW issue in Milton Keynes and was affecting all BTW customers.

In reply to a post by Chrysalis:

I also happen to have access to some plusnet lines as well now on my own exchange, so also have some first hand comparisons.

I have never claimed plusnet is X amount slower but you do seem very overly defensive of the isp, you are only a customer, but do act at times as if you need to be their PR man or something.

If you've got some good data/info for us, chuck it over. Always wanting to make sure we're selling a good product here.

In reply to a post by KellyD:

recently large "volcanoes" (as they've been coined!) which turned out to be a BTW issue in Milton Keynes and was affecting all BTW customers.

There's more about the "volcanoes" (good title!) including relevant graphics in this thread.