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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi,
Did you receive my e-mail and attachments?
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Yes but not absolutely clear what the graphs are showing, a ping of around 40ms normally, but then gaps where you get nothing for 6 to 10 mins. During those gaps have you lost internet connectivity completely?
What are the router lights doing during one of these gaps, and most importantly what are the router stats.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Register (or login) on our website and you will not see this ad.
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When the ping goes high I loose connectivity, the router lights stay green for 5.5 mins of the 6 mins and then the internet light goes red.
Router stats mirror the above comment and show no problem until the last 30 secs when they show a loss in connectivity and then I get connection back.
I will collect matched ping and router stat graphs and send them.
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just sent
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Why can you not just post them here? This is a forum, you know?
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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Upshot is 5 to 6 minute gaps, which one assumes is loss of connection.
They also report gaps in router stats monitoring and modem dropping connection if I understand correctly.
The joy of a long line, that may be subject to AM radio interference
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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if I knew how too, I would
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Image hosting service such as flickr (others are available) and then link to it in a post.
We don't take images directly in posts, as you can be sure people would abuse the system, thus only feasible if the effort to police the few bad eggs was worth it.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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The BQM just needs the direct link to tbb posting here of course, no need to upload an image.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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