Ive been away for a couple of days, on my journey I killed some time on the train by calling Vivaciti and pushing the guy I spoke to to follow the suggestion of Matt from Uno and request the SFBB data for my cab. They were not keen and were still pushing for SFI involvement but I told them I couldn't see the worth for an SFI visit during the day when speeds are often good to fair, and that looking back over the speedtests over the last few weeks I could see it was behaving exactly like peak time capacity issues.

Strangely While at 7.20 yesterday morning my line was dragging along at 4.57Mbps, it improved throughout the day, and today hasn't dipped below 59Megs during the time have been home, This time last week would have seen the line headed for single digit levels.

Hopefully it is sorted... somehow..... Time will tell, but generally I found Support lacking, its a mark against remaining with this ISP when my contract is up at Xmas. Meantime I am replacing all the Ethernet cabling (again) this time with short cat6 patches (mostly 0.5 m) and have a 1 metre ADSLnation lead coming for the modem.
Modem stats below - although the line att doesnt seem to be reported....
Downstream Upstream
Attainable rate (kbit/s) 89924 26975
SNR margin (dB) 7.9 7.9
Line attenuation (dB) 0 0
Output power (dBmV) 13.3 7.6

Downstream Upstream Downstream Upstream
Line rate (kbit/s) 66999 19999 0 0
CRC errors 26254 0 0 0
FEC errors 956 0 0 0
HEC errors 6794 0 0 0

Hate the way the forum software scrambles the carefully arranged columns of data I typed...

In reply to a post by warweezil:

Ive been away for a couple of days, on my journey I killed some time on the train by calling Vivaciti and pushing the guy I spoke to to follow the suggestion of Matt from Uno and request the SFBB data for my cab. They were not keen and were still pushing for SFI involvement but I told them I couldn't see the worth for an SFI visit during the day when speeds are often good to fair, and that looking back over the speedtests over the last few weeks I could see it was behaving exactly like peak time capacity issues.

Strangely While at 7.20 yesterday morning my line was dragging along at 4.57Mbps, it improved throughout the day, and today hasn't dipped below 59Megs during the time have been home, This time last week would have seen the line headed for single digit levels.

Hopefully it is sorted... somehow..... Time will tell, but generally I found Support lacking, its a mark against remaining with this ISP when my contract is up at Xmas. Meantime I am replacing all the Ethernet cabling (again) this time with short cat6 patches (mostly 0.5 m) and have a 1 metre ADSLnation lead coming for the modem.
Modem stats below - although the line att doesnt seem to be reported....

Downstream 	Upstream
Attainable rate (kbit/s)	       89924	26975
SNR margin (dB)	                            7.9	7.9
Line attenuation (dB)                  	0	0
Output power (dBmV)	           13.3	7.6

                     Downstream 	      Upstream 	Downstream 	Upstream
Line rate (kbit/s)	66999 	      19999 	             0 	0 
CRC errors	                26254 	        0 	                     0 	0 
FEC errors	                    956 	        0 	                     0 	0 
HEC errors	                  6794              0                           0         0

Hate the way the forum software scrambles the carefully arranged columns of data I typed...

Try using "pre" tags

Its strange, last week I killed some time on a train journey calling Vivaciti and pushing for the SFBB data to be requested, reminding them that the issue was a peak time one in hours that SFIs are most likely at home watching TV rather than sitting in customers homes watching speed leach away, and that given that the line had normal performance for most of the daytime hours an SFI visit was unlikely to produce much apart from ANOTHER afternoon of lost earnings due to BTs' cruddy copper loop in this area.

I make no apologies for expressing my annoyance at the situation on the phone, I'm sick of being told that I need to lose half a days pay for an "SFI" (whatever that is supposed to be apart from a meaningless - and expensive for the customer - title) Having told them repeatedly that the speed collapses outside of "office hours", having Openjoke in here during the day is unlikely to reveal anything, as has been the case over 10 years of random line drops.

Anyhow.. Getting back Tuesday night at 11pm a Speedtest returned 64Mbps, and apart from an unusually low test the following morning that was a 7Mbps result, it has since then not dipped below 59.84Mbps and is generally in the mid 60's. So there we have it, one minute it needs a visit that can potentially be charged and yet during a 2 day absence it miraculously fixes itself / is fixed proving that I was right about it being pointless sitting around here for half a day.

Edited by deleted (Sun 21-Jun-15 13:04:37)