Only just seen the PM. If you can follow it up with the username from your Plusnet account then I'll try and take a look at some point tomorrow.

Rgds,

Thanks Bob.

Have replied to your PM, but main problem is sorted now, thanks.

I am getting drop outs and TV is unwatchable due to pauses, but having spent an hour waiting on the phone today, I am told I have to expect this for the first 10 days of a new service.

Eight letters, starting with B and ending with s.

It's time frontline support were trained not to trot out such rubbish.