I AM REPEATING ONLY WHAT I WAG GIVEN FROM AN OR ENGINEERRS MOUTH - But as usual I am insulted and called a liar. What a [censored] hole this site has become.

Then check out the seventh engineer that turned up without a clue of what had gone before. Job state never updated and his words were " I don't give a [censored] because nobody else gives a [censored], BT don't want OR and OR don't want to run around after Talktalk. They don't care about compensation for poor service . They just don't care, so why should we" - Word for word from fed up visiting OR engineer! My view of OR is not helped by the fact that that I have been waiting OVER five months for an earth fault to be fixed outside my premises. It is causing errors, but OR have categorised it as a PAT fault where they can leave me with faults for years if they like.

Edited by professor973 (Sun 24-Jan-16 20:26:20)

Deleted due to the nature of the attack, you are free to disagree with the other persons opinion but without resorting to the sort of insulting language that you did

Professor to be clear OR deals with all communication providers in an equivalent way !!! -- i

howver there is sometimes a challenge about what the service provider actually provides to OR - which means the jobs gets deait with in a different way than if the fatcs had been provided but you are dependant on the information being right right from the service provider

if that is the case around the engineer you need to formally advise openreach of that as that is factually incorrect and highly in appropriate -- always assuming he was an Openreach Engineer and not a sub contracted engineer but your job number will confirm that

If that truly was the attitude expressed of their own free will then should be reported via the ISP and disciplinary action taken.

Swearing in a customers premises is not acceptable for any tradesperson entering someone home.

I totally agree Andrew and thank you for not calling me a troll or liar as I am used to. I was having a moan about this ongoing earth fault. he did agree it should not be classed as a PAT fault, that was how compensation came into the conversation and that OR did not care about having to pay it. He also said, correctly in my view that I should get my ISP to chase this repair with OR, which was a waste of time. Not even had what were at one time regular OR job status updates for about two months now. Last time I mentioned a job status update my mail was ignored, so I have downgraded to the 12Mbps ADSL2+ again which handles errors better than FTTC and may well move.
We have had the same OR engineer problems 400 miles north. In fact, like last night my partner is on the phone at this very minute with no EE broadband. But an ongoing problem there has been BB dropping on incomimg phone calls. As filtered faceplate changed, it suggests a HR fault. The last engineer that visited confirmed a fault and was told our symptoms. He left at 9'00am, stating he would visit the exchange, then work back along the line and report back to us. He did nothing and just ran off. Dslstats running all day proved he never even checked and reset the joints at the cab crossover connection junction, the first place to look for a HR fault. Like EE third world call centres, he seemed to know less than the person he was trying to help.

Edited by professor973 (Sun 24-Jan-16 22:12:22)

Fair enough Andrew,but I will bet you have said nothing to those that called ma a TROLL and a liar as usual.

I am FULLY aware of the rules and what should be. But just look at the number of OR connection cockups to Plusnet. Been the same for years. Hooked me to someone else's line when I joined PN 5 years ago.

Just for yours and others info a PAT fault "should" be line TOK and end user have full contractual service , its not there to dump long / hard jobs.

In reply to a post by MC31:

Just for yours and others info a PAT fault "should" be line TOK and end user have full contractual service , its not there to dump long / hard jobs.

Yes I know, and certainly not one that IS impacting service.

Edited by professor973 (Sun 24-Jan-16 21:51:04)